Machine Tool Service Technician Coordinator - Richmond, BC VV K

Thomas Skinner was founded in 1904 and today is Western Canada's largest machine shop supply distributor. Our motto is "One Stop for Your Machine Shop." We fulfill this statement through our marketing of Haas and Okuma CNC machine tools, Amada band saw machines, a host of convent ...

Job description

Thomas Skinner was founded in 1904 and today is Western Canada's largest machine shop supply distributor. Our motto is "One Stop for Your Machine Shop." We fulfill this statement through our marketing of Haas and Okuma CNC machine tools, Amada band saw machines, a host of conventional machines, machine accessories, cutting tools, precision measuring instruments and abrasives to name a few of the products we sell. We have four locations – Richmond, BC (head-office), Edmonton, Calgary and Winnipeg. We support what we sell with in-house service, parts and training. We are ISO certified and employ a team of 80 employees that work hard to satisfy our customers.

We are looking for a Machine Tool Service Technician Coordinator with excellent customer service, attention to detail and a positive attitude to work out of our Richmond office.

Key Responsibilities:

• Schedule Service Technicians to meet customer requirements
• Monitor schedule for maintenance/repairs
• Communicate regularly with the Area Service Manager and Service Technician to assist and manage the schedule in an effective and efficient manner
• Respond to customer inquiries regarding the status of service jobs
• Take customer phone calls and input into system for processing
• Coordinating machine tool suppliers' travel to our branch. Ensure all documentation aligns with the relevant local regulations in each country so that we're fully compliant.
• Handle various administrative duties

This is a challenging position that will require the following strengths to be successful:

• Familiar with Epicor Prophet 21 ERP system is required.
• Time management and logistics skill are required
• Understanding of CNC Machine components, operations and terminology is required.
• You have strong administrative skills. You are comfortable switching between various computer programs.
• You have strong organizational skills. You are able to organize your work in a fast paced and ever-changing environment.
• You excel at verbal communication and are able to quickly establish trust. When you hang up with a customer they are confident that what you told them will happen - then you make sure it does
• Your conflict resolution skills come in handy from time to time and you do not get rattled when you have to deliver bad news to a customer.
• Hard working and creative thinker. You are not afraid to put your ideas forward on how to improve a process. If at the end of the day another call has to be made or an email sent, you have no problem doing this to ensure no one is left in the dark on the following day's schedule.

Build a career with a solid company that offers career growth, great compensation and benefits. On the job training will be provided. For more information on our company, please review our website

Qualified candidates are invited to submit a resume and cover letter quoting "Machine Tool Service Technician Coordinator" in the subject line.

We appreciate all submissions. However, only those candidates selected for an interview will be contacted. Thanks for your interest

Job Type: Full-time

Pay: $23.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Vision care

Experience:

• ERP systems: 1 year (required)
• Customer Service: 1 year (required)

Language:

• English (required)

Work Location: In person