Assistant Restaurant Manager - Kingston, Canada - AquaTerra Restaurant

AquaTerra Restaurant

Verified Company

Kingston, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your primary responsibility is to manage the day to day operations in the Restaurant, Bar/Lounge, Grab & Go, Room Service, and seasonal Patio.

You will ensure a superior guest experience through efficient operations, adherence to brand standards, exceptional customer service, and an inviting and welcoming atmosphere.

BENEFITS OF WORKING FOR THE COMPANY:

Hotel discounts all over the world for you and your family/friends
Group insurance benefits for all fulltime employees
Employee events throughout the year
Access to discounted Kingston Frontenacs Hockey tickets
Being part of a company who values diversity and inclusion
Growth & development opportunities

DUTIES & RESPONSIBILTIES:

Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for followup
Checking food & beverage quality, plate presentation, and appearance and cleanliness of the restaurant, lounge and patio area
Monitoring the day's reservation activity, and working as required with the Restaurant Manager to discuss scheduling options
Assist the Restaurant Manager in forecasting and determining when customer volume requires adding or reassigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
Train new employees on restaurant and patio service standards and health & safety standards and manage performance
Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly
Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
Maintain a positive, welcoming and inclusive working environment to attract and retain qualified talent
Check opening and closing duties for all meal periods completed
Walkthrough service areas to ensure readiness and ambience is appropriate
Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book
Assist in updating any pricing and items in Micros
Advise Chef/Restaurant Manager of items requiring reorder
Receive any wine or liquor orders on behalf of management if they are unable.
Demonstrate Delta Brand Standards at all times
Record in Shift Notes the daily activities of the patio that shift

-
The above areas of responsibility are not all inclusive and may be amended from time to time._

QUALIFICATIONS:

2 years previous management experience in the restaurant industry, preferably in a patio setting
Strong communication skills and proven leadership skills
Creative mind and strong attention to detail
Excellent organizational and time management skills
Superior employee relations and interpersonal skills
Ability to handle high pressure situations with tact and diplomacy
Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
Ability to work effectively in a multi‐cultural environment with co‐workers, guests, and partners
Must be flexible to work days, evenings, and holidays

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

The employee frequently is required to walk, stoop, and crouch.

The employee may be required to lift and/or move up to 25 pounds, and occasionally lift 50 pounds with assistance from a co-worker.

Specific vision abilities required by this job include close, distance, and peripheral vision and depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job are performed in a fast-paced restaurant environment. In