Applications Architect – Senior (ServiceNow) - RQ00517 - Toronto - emergiTEL Inc.

    emergiTEL Inc.
    emergiTEL Inc. Toronto

    1 week ago

    Full time
    Description

    Job Title

    Applications Architect – Senior (ServiceNow)

    Location & Work Arrangement

    • Location: Toronto, ON

    • Work Model: Hybrid (3 days onsite / 2 days remote)

    • Office Location: Downtown Toronto

    • Work Hours: Full-time (5 days/week)

    Duration

    • Initial Contract: 6 months

    • Extension: Possible 6-month extension

    Role Overview

    We are seeking a Senior Applications Architect with deep expertise in ServiceNow architecture and enterprise platform design. This role will lead the design, integration, and governance of complex ServiceNow implementations across multiple modules in a large, structured environment.

    The ideal candidate brings strong architectural judgment, hands-on platform expertise, and the ability to translate business objectives into scalable, secure technical solutions.

    Key Responsibilities

    • Design and deliver ServiceNow solution architectures, standards, and reference models

    • Lead architecture decisions across ServiceNow modules including ITSM, ITOM, and ITAM

    • Define CMDB, CSDM, Discovery, and Service Mapping strategies aligned with enterprise data governance

    • Design and document integrations and data flows using REST/SOAP APIs, IntegrationHub, MID Server, and identity platforms (SSO/SAML/OAuth)

    • Provide architectural guidance on ServiceNow Mobile App, Virtual Agent, and AI-assisted workflows

    • Develop AI / Copilot-style integration architectures, guardrails, and technical recommendations

    • Conduct architecture reviews and produce decision records and outcomes

    • Contribute to platform roadmap planning and technical debt reduction

    • Ensure all architecture deliverables meet governance, security, audit, and SDLC standards

    • Collaborate closely with stakeholders to align technical solutions with business priorities

    Required Skills & Experience

    • 5+ years architecting or leading complex ServiceNow implementations

    • Strong hands-on experience across:

      • ITSM, ITOM, ITAM

      • CMDB, CSDM, Discovery, Service Mapping

      • Enterprise data governance

    • Advanced integration experience including:

      • REST/SOAP APIs

      • IntegrationHub

      • MID Server

      • Monitoring/event ingestion

      • Identity integrations (SSO, SAML, OAuth)

    • Strong ServiceNow development and configuration expertise:

      • JavaScript, Glide APIs

      • Flow Designer, ATF

      • Update Sets, Source Control, CI/CD

      • Performance optimization

    • Excellent stakeholder communication skills with the ability to translate business needs into scalable technical designs

    • Experience working in large, complex, or regulated environments with formal governance processes

    Nice to Have

    • ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-ITOM

    • Architect-level recognition (CTA) is a strong asset

    • Experience with:

      • ServiceNow Mobile App architecture

      • Virtual Agent implementations

      • AI-enabled or Copilot-style workflows

    • Public sector or highly regulated industry experience

    Key Deliverables

    • Approved ServiceNow architecture designs and diagrams

    • Architecture standards, patterns, and reference models

    • Integration and data flow documentation

    • Architecture review decisions and records

    • Mobile and AI integration architecture recommendations

    • Audit-ready documentation supporting governance, security, and SDLC compliance


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