Engagement Manager - Vaughan - Techblocks, Inc.

    Techblocks, Inc.
    Techblocks, Inc. Vaughan

    3 days ago

    Full time
    Description

    As a Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, responsible for building trusted client relationships, ensuring seamless program execution, and aligning delivery teams with business objectives.

    This role is highly client‑facing and onsite (Vaughan location, 3 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, product, PMO, and shared services teams. You will own engagement health, program governance, executive communication, and operational oversight across the program.

    The role also requires travel to India 3–4 times per year.

    Key Responsibilities

    • Client Relationship & Engagement Management
    • Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C‑level.
    • Build and sustain strong, long‑term client relationships through consistent onsite presence, proactive communication, and credibility.
    • Conduct weekly meetings with client Managers, bi‑weekly reviews with Directors, and monthly executive updates with VPs and C‑level stakeholders.
    • Own client escalations, proactively manage risks, and ensure timely resolution of issues with clear communication.
    • Program & Delivery Oversight
    • Oversee program‑level delivery across multiple workstreams, collaborating closely with Product, PMO, Engineering, and Architecture teams.
    • Ensure smooth coordination and alignment with Security, Automation & Performance, DBA, DevOps, and SRE teams to prevent delivery disruptions.
    • Monitor delivery progress, dependencies, risks, and milestones to ensure commitments are met across all streams.
    • Drive adherence to agreed KPIs, SLAs, timelines, and quality standards.
    • Executive Reporting & Communication
    • Create and present weekly program status reports for C‑level, VPs, and Directors, covering delivery status, risks, dependencies, financials, and decisions required.
    • Translate complex technical and delivery information into clear, executive‑ready insights.
    • Lead or support executive steering committee meetings and ensure follow‑through on action items and decisions.
    • Resource & Operational Management
    • Oversee program‑wide resource onboarding, offboarding, attrition tracking, and capacity planning.
    • Partner with internal leadership to ensure optimal team structure, skills alignment, and continuity.
    • Coordinate month‑end timesheet collection and validation to support accurate program billing.
    • Ensure operational discipline across tooling, reporting cadence, and engagement processes.
    • Identify trends, risks, and improvement opportunities across engagement health, delivery execution, and client satisfaction.
    • Drive continuous improvement initiatives across engagement processes, governance, and collaboration models.
    • Act as a role model for client‑centric behavior, accountability, and delivery excellence.

    Required Qualifications

    • Bachelor's degree in a relevant field; Master's degree is a plus.
    • 8+ years of experience in technology delivery environments, with significant experience in client‑facing engagement, program, or delivery leadership roles.
    • Proven experience managing large, complex, multi‑stream programs involving onshore and offshore teams.
    • Strong background working with PMOs, product teams, and engineering leadership.
    • Demonstrated ability to engage confidently with senior client stakeholders, including Directors, VPs, and C‑level executives.
    • Excellent communication, relationship‑building, and stakeholder management skills.
    • Strong organizational skills with attention to detail in reporting, governance, and execution.
    • PMP, PgMP, ITIL, or similar certifications are a plus.

    Additional Requirements

    • Ability to work onsite in Vaughan‑Ontario a minimum of three (3) days per week.
    • Strong sense of ownership, accountability, and urgency.
    • Comfortable operating in ambiguous, fast‑paced environments with competing priorities.
    • Ability to influence without authority and navigate complex organizational dynamics.
    • Commitment to delivering excellence, client satisfaction, and continuous improvement.
    • Ability to travel to India 3–4 times per year.

    Why TechBlocks

    • Work directly with Fortune 500 executives and digital transformation leaders.
    • Be part of a fast‑growing, AI‑native software engineering firm redefining global delivery through our GCC‑as‑a‑Service model.
    • Collaborate with global teams in Canada, the U.S., and India on cutting‑edge cloud and AI initiatives.
    • Competitive compensation, performance incentives, and a culture that values ownership, agility, and innovation.

    #J-18808-Ljbffr
  • Work in company

    Engagement Manager

    Only for registered members

    This role is highly client-facing and onsite at the Vaughan location (3 days per week) and serves as the bridge between client leadership and TechBlocks' delivery, product, PMO, · and shared services teams. · Client Relationship & Engagement ManagementProgram & Delivery Oversight ...

    Vaughan, Ontario

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    This role is highly client-facing and onsite (Vaughan location, 3 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, · Key ResponsibilitiesAct as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, ...

    Vaughan Freelance

    3 weeks ago

  • Work in company

    Engagement Manager

    Only for registered members

    This role is highly client-facing and onsite (Vaughan location, 3 days per week) and acts as the bridge between client leadership and TechBlocks' delivery, product, PMO, · and shared services teams. The role also requires travel to India 3–4 times per year.Bachelor's degree in a ...

    Vaughan

    3 weeks ago

  • Work in company

    Engagement Manager

    Only for registered members

    + · As a Engagement Manager, you will serve as the primary onsite face of Clients for a strategic client program. · This role is highly client-facing and onsite (Vaughan location) and acts as the bridge between client leadership and Clients' delivery teams. · ...

    Vaughan

    3 weeks ago

  • Work in company

    Client Engagement Manager

    Only for registered members

    As a Client Engagement Manager at TechBlocks, you will serve as the primary onsite face of TechBlocks for a strategic client program, · Act as the primary engagement owner and trusted advisor for client stakeholders at Manager, Director, VP, and C-level. · Build and sustain stron ...

    Vaughan

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    The Engagement Manager works to establish a deeper partnership with Canadian customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. · The impact you will have:Identify opportunitie ...

    ON, Canada Full time

    3 weeks ago

  • Work in company

    Engagement Managers

    Only for registered members

    The Team · Trindent Consulting is a global management consulting firm that solves complex business problems and achieves operational efficiency for the Energy, Healthcare, and Financial Services industries. The firm's unique approach yields between 500 – 1500% ROI within the firs ...

    Toronto, Ontario, Canada

    4 days ago

  • Work in company

    Engagement Manager

    Only for registered members

    The Engagement Manager serves as the primary bridge between MaintainX's sales and delivery teams ensuring that enterprise clients fully understand what to expect from our implementation and onboarding process. · The Engagement Manager partners with the sales team during the presa ...

    Toronto, Ontario

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are looking for leaders for our Strategy and Innovation Practices. These individuals are independent thinkers with strong analytical and creative skills who are passionate about delivering excellent, ground-breaking work in support of our global clients. · Advanced graduate de ...

    Greater Toronto Area

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    +We are looking for a talented engagement manager to join our team. · +Lead a team of analytics engineers to design and develop advanced analytics solutionsWork closely with clients to understand their business needs and develop tailored analytics solutionsTranslate client commun ...

    Toronto, ON

    2 weeks ago

  • Work in company

    Engagement Manager

    Only for registered members

    Location: Toronto Metropolitan Area · Base Salary: $160,000 – $180,000 (CAD) · Company Overview · Teragonia is the AI Operating System for Private Equity, helping sponsors and their portfolio companies turn fragmented operational data into decisions that move EBITDA. We operate i ...

    Toronto Full time

    1 day ago

  • Work in company

    Engagement Manager

    Only for registered members

    · Location: Toronto Metropolitan Area · Base Salary: $160,000 – $180,000 (CAD) · Company Overview · Teragonia is the AI Operating System for Private Equity, helping sponsors and their portfolio companies turn fragmented operational data into decisions that move EBITDA. We operat ...

    Toronto, Ontario, Canada $160,000 - $180,000 (CAD) per year

    2 days ago

  • Work in company

    Engagement Manager

    Only for registered members

    MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for ...

    Toronto

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    Serve as the single point of contact for client stakeholders across all engagements. · ...

    Mississauga

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are seeking a Financial Consultant with a strong background in accounting and finance to lead client engagements, provide strategic financial guidance, and help organizations optimize their processes. · This is a senior client-facing position that requires strategic thinking, ...

    Mississauga Full time

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are seeking a Financial Consultant with a strong background in accounting and finance to lead client engagements, provide strategic financial guidance, · This role requires someone who can engage with C-level executives, · translate financial challenges into actionable strateg ...

    Mississauga Full time

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    Job summary · We are looking for an individual with project management experience in the Aerospace and Defence Domain to join our Aerospace and Defence delivery team. · ...

    Newmarket

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    We are seeking a Financial Consultant with a strong background in accounting and finance to lead client engagements... · ...

    Mississauga, Ontario Full time

    1 week ago

  • Work in company

    Engagement Manager

    Only for registered members

    This is a contract position to connect Canadians through technology. The Engagement Manager acts as liaison between business stakeholders and IT delivery teams. ...

    Brampton, Ontario

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. · A vibrant and dynamic work environment · ...

    Toronto

    1 month ago

  • Work in company

    Engagement Manager

    Only for registered members

    · This is a 12-month contract position · Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that cham ...

    Brampton

    1 week ago

Jobs
>
Engagement manager
>
Jobs for Engagement manager in Vaughan