Night Auditor/Front Desk Agent - Kamloops, BC VC A

Overview · We are seeking a friendly, professional Front Desk Agent / Night Auditor to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. ...

Job description

Overview

We are seeking a friendly, professional Front Desk Agent / Night Auditor to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual or multilingual abilities are highly valued to assist a diverse guest population.

Duties

• Greet guests warmly and professionally upon arrival, creating a positive first impression
• Manage guest check-in and check-out procedures accurately and efficiently
• Handle multi-line phone systems with professionalism, providing information and assistance to callers
• Respond promptly to guest inquiries, requests, and concerns, ensuring guest satisfaction
• Maintain accurate records of reservations, cancellations, and guest preferences
• Provide information about hotel amenities, local attractions, and services
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready and well-maintained
• Process payments and handle billing inquiries with attention to detail
• Uphold hotel policies and procedures to ensure safety and security for all guests

Requirements

• Previous experience in front desk operations or hospitality preferred; hotel experience is a plus
• Excellent phone etiquette and customer service skills
• Ability to operate multi-line phone systems efficiently
• Strong communication skills; bilingual or multilingual abilities are highly desirable
• Professional appearance and demeanor with a friendly attitude
• Ability to handle stressful situations calmly and effectively
• Knowledge of guest services and hospitality industry standards
• Availability to work flexible hours, including evenings or weekends if needed

Join our team as a Front Desk Agent as Night Auditor to deliver exceptional guest experiences in a welcoming environment. We value professionalism, attentiveness, and a passion for hospitality.

Job Types: Full-time, Part-time, Permanent

Pay: $17.85-$18.00 per hour

Expected hours: 24 per week

Work Location: In person