Enterprise Technical Support Specialist - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 45208

Job Category:
Information & Technology

Division & Section:
Technology Services, Technology Services Delivery

Work Location:703 Don Mills Rd.

Job Type & Duration:
Full-time, Temporary (12 month) Vacancy

Hourly Rate and Wage Grade:
$ $53.14

Shift Information:
Monday to Friday, 35 hours per week per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 19-Mar-2024 to 04-APR-2024

Job Summary:

As an
Enterprise Technical Support Specialist and integral member of our Network Services Unit team, you will perform analysis of enterprise software, hardware and transmission facilities, using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.

We will also count on you to ensure that proactive action is taken for the operation, installation and support of the enterprise network and solutions.

Major Responsibilities:

In the role of Enterprise Technical Support Specialist you will:

Perform analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
Ensure proactive action is taken for the operation, installation and support of the enterprise systems and solutions.
Provide assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
Conduct research and evaluations of enterprise hardware/software solutions and makes recommendations.
Maintain security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
Monitor enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
Perform enterprisewide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
Respond to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
Conduct, update and improve reviews of documentation, manuals, standards and procedures.

Key Qualifications:

Postsecondary education in Network Engineering, Data Communication or Computer Sciences, or an equivalent recognized network certification such as a CCNA or CCNP, or an equivalent combination of education and experience.
Experience in planning, designing and implementing network technology in a highly complex Cisco environment which includes data, voice, security and wireless infrastructure
Experience in LAN / WAN / Cloud administration in a Cisco / Meraki / Security Appliances and Windows network environment utilizing TCP/IP protocol suite and Cisco Routing and Switching technologies
Experience in softwaredefined networking (SDN) solution designed for data centers as well as SD-WAN solution
Experience in Network Access Control (NAC) / Cisco Identity Services Engine (ISE) integration with wired data and wireless infrastructure as well as posture and client provisioning
Experience in deploying security infrastructure, including Cisco Next Generation Firewalls and FirePower appliances
Experience using Cisco's Tetration and Stealthwatch platforms
Experience in analysing, troubleshooting network issues using Cisco ISE, Prime, DNA-C, NetScout, MDM, DNS/IPAM/DNS/DHCP, Wireshark, and 802.11a/g/n Wireless technologies and implementing corrective actions.
Experience in RF planning including passive and active site survey, use of Ekahau software, and ability to troubleshoot wireless infrastructure.

You must also have:

Demonstrated experience in collaborating with vendors as well as working with crossfunctional teams for troubleshooting
Proficiency in maintaining design documents in MS Visio and ability to communicate and train both technical and nontechnical stakeholders
Good overall understanding of structured network cabling standards and design
Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and have access to a reliable vehicle.
Knowledge of networks, network operating systems, network devices, network design principles, network analysis and telecommunication principles.
Knowledge of various networkrelated technologies, including QoS, Multicasting, VPN, 802.1q, QinQ, Etherchannel and other trunking technologies.
Knowledge of Cisco hardware, including 960x, 930x and virtual switching.
Good overall understanding of OSPF, BGP, MP-BGP, and MPLS/VPLS.
Knowledge of Cisco unified wireless technologies, including Cisco wireless controllers and pointtopoint wireless bridges.
Good overall understanding of structured network cabling standards and design