Manager, Customer Care Centre - Regina, Canada - SaskPower

SaskPower

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Permanent - Full Time

At SaskPower, we generate more than just electricity for Saskatchewan people. We offer some of the best jobs in the province.

Our challenging careers will help you grow while being surrounded by a fully-committed team, committed to safety, openness, collaboration and accountability.

If you're someone who thrives in a team environment and doesn't shy away from a good challenge, join us

JOB SUMMARY:

The Manager is accountable to provide leadership and direction to results driven team(s) or function(s).

As a member of SaskPower's management team, this position is responsible to maximize the development, performance and engagement of staff, including directing work and providing regular performance feedback to ensure alignment with both departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

Participate in the development, implementation and management of departmental and corporate policies and programs, including the implementation and administration of financial and administrative controls
Assist assigned staff with career planning, ensuring effective and appropriate succession planning
Conduct and participate in planning sessions with senior management and assigned staff in order to align work objectives with departmental and corporate strategies
Promote a proud and productive environment for all employees by fostering engagement and establishing and modelling corporate core values
Proactively anticipate, resolve and prevent issues utilizing innovative and practical solutions
Assist in the development and delivery of presentations to SaskPower's Executive, Board of Directors and/or other Government committees regarding policies, programs and/or budgets
Manage resources effectively by identifying efficiencies and best practices for the area of responsibility; focusing on industry best practices and continuous improvement
Other related duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

Degree in Business Administration, Commerce or other related equivalent AND/OR;
Related professional designation(s) and/or certification(s) AND/OR;
Seven (7) years of related customer service or call centre experience
Strong team leader and member with the ability to select and develop staff and influence the performance of others
Ability to impact and influence employee engagement and development, while focusing on teamwork and holding people accountable
Results oriented thinker, with the ability to influence and manage complex and confidential issues with sensitivity and professionalism
Ability to foster a culture focused on safety, innovation and teamwork
Demonstrated skill in SaskPower's competencies
Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

SaskPower offers a competitive salary and benefits package. Diversity and inclusion are also a priority for us.

At SaskPower, we are committed to creating an inclusive workplace and having a workforce representative of the communities we serve.

We are committed to selections based on merit and to the full participation of diversity groups.

These groups include the four equity groups recognized by the Saskatchewan Human Rights Commission:

Indigenous Peoples, Members of Visible Minority Groups / Racialized Groups, Persons with Disabilities and Women in Under-Represented Roles, as well as LGBTQ persons and Newcomers to Saskatchewan.

Visit our website for details.