Bilingual Support Technician - Ottawa, Canada - Eclaro

Eclaro

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Support Technician (Technology)

About the Role
From employees to clients, we strive to build lifelong personal relationships that are far more than just "business ". We believe in being good people, doing a great job and doing the right thing. Because for us, it's personal.

In this 6-month contract in our multi-national IT Shared Services Team, the Bilingual Support Technician will serve as the first point of contact for employees seeking technical assistance for computing and phone issues.

Your experience combined with your drive to deliver excellent customer satisfaction and first contact resolution will allow you to make an impact at Client.

What You'll Do

Receive incoming incidents and service requests from ticketing system.
Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
Follow standard Support Technician operating procedures, accurately log all support technician requests using call tracking software.
Setup and Test PC's for new and/or existing users
Research and make recommendations for new software and hardware as needed
Respond to user hardware and software problems
Test and document corporate initiatives as assigned by Manager
Assist with management of mobile devices
Escalate unresolved issues to the next level of support.

What You Bring

Bilingual
Fluent in French and English (written and spoken)
Thorough knowledge of Windows Operating Systems (Windows 7&10)
Thorough knowledge of Microsoft Office (2013/2016/365)
Experience with Azure Active Directory & Active Directory management

Enterprise Level

Antivirus Experience & VPN Experience
Experience with Multi-Factor Authorization (MFA)
Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases
Familiarity with mobile devices (smartphones/tablets)
Experience with PC hardware build and troubleshooting
Ability to train new individuals, transfer knowledge and assume new responsibilities
Strong attention to detail
Strong communication skills including active listening skills, reading and writing detailed yet concise responses to inquiries

Conceptual thinker

Able to ignore extraneous info, think critically, and formulate an effective course of action

Equal Opportunity Employer:

E claro values diversity anddoes not discriminate based onRace, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Job Type:
Fixed term contract

Contract length: 6 months

Salary:
$34.00-$38.00 per hour

Schedule: