Junior IT Support Technician - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 9116

Number of Vacancies: 1

Department:
Information Technology Services

Salary Information:
$63, $79,060.80

Pay Scale Group: 06SA

Employment Type:
Regular

Weekly Hours: 35,
Off Days: Saturday and Sunday
Shift: Day

Posted On:
February 14, 2024

Last Day to Apply:
March 3, 2024

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

Information Technology Services (ITS)

New Grad Opportunity:
Junior IT Support Technician**
General Accountability

Key Job Functions

Duties include:

Providing first line support to the organization, through channels including ticketing software, phone, chat, and social media;
Analyzing problems and determining possible causes and resolutions;
Researching unknown errors reported to the IT Service Desk;
Preparing system notifications to be sent out to users as required;
Recommending or implementing business and/or technical solutions using network management and problem resolution software to resolve problems;
Assessing whether hardware requires repair service and recommends units for repair to a Senior Analyst;
Assisting with the development of operational and performance system configurations for desktop services;
Maintaining records, procedures, documents and reports which specify requirements for longer term repairs and other remedial action;
Updating all Incidents and Service Requests in Service Desk Manager with appropriate comments in a timely manner;
Researching and evaluating desktop technologies, hardware/software products, tools and services;
Providing technical and functional assistance, guidance and direction to other IT staff and customers concerning the use of desktop equipment and problem resolutions;
Carrying out various administrative duties, such as time accounting, work plan formulations, group meetings, intersite visits and hardware repairs;
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer.
Performs other related duties as assigned.

Skills

Communicate in a variety of mediums
Demonstrate specialized expertise and knowledge in the assigned field

Education and Experience

Graduate (or near graduate) of a university degree, community college diploma, or technical diploma in Computer Studies, or have relevant working experience in the computer service field;
Must possess a valid Province of Ontario Class "G" Driver's License.

Additional Requirements

This position may be required to provide off hours and weekend on call support;
Must possess good technical knowledge and a strong customer service focus, to showcase excellent customer service and customer relation skills;
Must possess good analytical, problem solving, organization, interpersonal, verbal and written communication, and administrative skills;
Ability to maintain positive work and customer relationships, and be a team player.

[Not translated in selected language]

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. _
We thank all applicants for their interest but advise only those selected for an interview will be contacted_