Associé(e) aux ventes - Sherbrooke - The Home Depot Canada

Description

Job Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The Rental Field Associate (RFA) serves as a subject matter expert in large equipment (LE) operations, deliveries and general maintenance, the RFA's are responsible for ensuring LE operational rental readiness, providing LE expertise to customers and TRC associates, and performing general maintenance of assigned rental fleet. Rental Field Associate's must plan and coordinate their day by balancing the prioritization of rental business objectives, TRC location's LE general maintenance needs, and customer's service demands, while executing on the processes, behaviors, and expectations for meeting rental standards and customer's needs. The RFA must uphold The Home Depot's core values and project a positive image. While maintaining a high level of professionalism, following The Home Depot's safety policies and procedures are critical to performing their role as Rental Field Associate. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards.

Key Responsibilities:
Preventative Maintenance and Repairs

• Inspect equipment for rental readiness and safe operation. Maintain Tool Rental Centre (TRC) Large Equipment (LE) parking lot standards and ensure there are 3 points of security on all towable equipment.
• Ensure safe operation and equipment rental readiness by performing specified general maintenance.
• Review rental fleet inventory accuracy and coordinate equipment tracking devices (GPS) operation.

Daily responsibilities and expectations

• Rental Field Associates are responsible for fostering a culture of customer service & support and should GET involved with store TRC associates to provide the solutions our rental customers need to successfully complete their projects.
• Maintains accurate parts inventory in vehicle and/or shop locations.
• Coordinate deployment and auction process of rental equipment and trailers and ensure store LE delivery awareness is communicated.
• Coordinate with third party company for equipment, quotes, maintenance, repairs drop off/pick up scheduling.
• VIP deliveries: Use dispatch software to ensure timely pickup and delivery of Rental assets. Partner with call center support as needed on deliveries. Report any concerns to the RRM.
• Communicate clearly, both verbal and written, partnering with store TRC associates, teammates, and customers.
• Assist with turn guides, check in/out process, store LE awareness and training for TRC associates.
• Provides support throughout the rental period for customers and rental associates, which may include providing best-in-class LE delivery and pick up services.

Documentation

• Maintain vehicle compliance in accordance with company, provincial regulations, and Ministry of Transportation guidelines and maintain & certify accurate Electronic Logging Device (ELD - Samsara), Hours of Service (HOS) driver logs/vehicle inspections and vehicle documentation.

Safety compliance

• Work in accordance with all safety protocols by following all Home Depot policies, such as: Home Depot's Standards of Performance, safe driving practices, using proper lifting techniques, and utilizing all necessary and prescribed personal protective equipment (PPE).
• Ensure the compliance of our shops through weekly safety inspections, shop maintenance, following all safety and hazmat procedures. Report any concerns to the RRM.
• Perform other duties as assigned.

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus

Skills:

• Experience and ability to provide excellent customer service.
• Strong work ethic and ability to work independently.
• Self-starter
• Time management

Direct Manager/Direct Reports:

• This position reports to the Regional Rental Manager.

Travel Requirements:

• May require overnight travel less than 10% of the time.

Physical Requirements:

• May include physical demands such as lifting (up to 50 lbs.) from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching, and stretching.
• Environment will require repetitive hand, wrist, and arm movements, including skilled work with fingers. Occasionally, employee will be required to work at heights.
• Parking lot work: working outdoors in extreme hot and cold temperatures; working around dirt, grease, fumes, oils, and chemicals; prolonged exposure to loud noises from engines, compressors, power tools, and equipment.

Working Conditions:

• Various Home Depot stores

Minimum Education:

• GED
• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 2 years of relevant work experience

Minimum Leadership Experience:

• None

Certifications:

• Valid Driver's License for the province you reside in and good driving record.

Other Requirements/Assets:

• Must be 18 year or older.
• Must be legally permitted to work in Canada.
• Must pass a background check.
• Resides within 25 kms of target city or willing to commute to base location.
• Regular scheduled shifts may include weekends and may be asked to work outside of regularly scheduled shifts.
• Working knowledge of handheld technology (ex. smartphone, laptop, tablet, applications, etc.).
• Must provide own standard tools used in the trade/craft.
• Ability to adapt to unforeseen circumstances, including weather, traffic, etc.
• Working understanding of safe load securement, tie downs, and transport
• Working knowledge and understanding of Ministry of Transportation guidelines and Safety regulations
• Ability to respond to common inquiries or complaints from customers; doing what is necessary to exceed customer expectations.
• Experience in equipment rental industry, auto/truck mechanic, oil and gas mechanical, light industrial equipment, mechanical/technical aptitude.
• Ability to define problems, collect data, establish facts, troubleshoot, and draw valid conclusions.
• Basic knowledge of compact construction equipment, including trenching and earthmoving machinery.

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