Clerical Assistant in Patient Trauma - Toronto, Canada - Unity Health Toronto

Unity Health Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CLERICAL ASSISTANT IN PATIENT TRAUMA & NEUROSURGERY ADMIN (

JOB ID:

79)**:

The primary role of the Clerical Assistant in an In-Patient Area/Ambulatory Clinics is to provide administrative and clerical support to the daily operations of the unit.

The scope of the position requires proficient skills related to customer service, communication and computer technology.

The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

RESPONSIBILITIES:

Provides a broad range of secretarial and clerical support to the daily operations of the department
Provides excellent customer service by phone, in person and electronically for patients, staff and visitors
Answers and forwards messages, facilitates pages to physicians/consult service providers, and responds to inquiries including patient safety concerns and takes appropriate corrective action;
Manages flow of patients/clients/visitors in a customer focused manner
Coordinates timing and record keeping relating to patient admission, discharges, transfers and tests
Maintains patient charts
Arranges and coordinates appointments and meetings as necessary e.g., arranges for followup outpatient appointments at discharge
Collaborates with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visits or other unit/department coordination processes
Manages requests in a timely manner, based on priority
Organizes transfers, services and equipment for the unit
Reviews, orders and/or picks up supplies and equipment and maintains inventory, with oversight from CLM or designate
Updates hospital bed management system and unit patient boards
Updates infection control patient status and related signage
Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
Other duties as assigned.

QUALIFICATIONS:

Graduate of a recognized Medical Administration program or equivalent
Completion of a medical terminology certificate required
Current clinic experience preferred;
Ability to work in a fastpaced and demanding clinic environment;
Excellent interpersonal and communication skills
Good judgment and discretion
Ability to work well under pressure
Highly organized and efficient time management skills
Problem solver
Presents a calm and pleasant demeanor at all times, uses good judgment and discretion, and works well under pressure;
Flexibility in rotating job assignments;
Able to prioritize and multitask
Excellent attendance record.