Intake Worker - Toronto, Canada - Reconnect Community Health Services

Reconnect Community Health Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Positions Available: 1

Compensation:
_$44, ,596.00 per annum_

Unionized Position:
_Yes_

Hours of Work:
_35.00 hours per week_

Union:
_CUPE L3358_

Position Type:
_Full-time Temporary (12-month contract)_

Job Class:
_Administrative_

The Intake Worker will be responsible for operating the day to day intake and access operations for Reconnect Community Health Services, and will ensure that completed intakes are completed and distributed to the appropriate program and/or agency(s) for further processing.

This role will be responsible for the intake function for internal programs at the organization and for the West Toronto Community Network of Care.

Responsibilities:

Operating the day to day operations of Reconnect Community Health Services and the West Toronto Community Network of Care within a shared team model, ensuring all applicants are screened and referred in a timely manner to the appropriate internal program or agency service;
Ensuring that completed intakes are distributed to the appropriate program or agency for further processing;
Providing written and electronic reports in keeping with the standards and procedures of Reconnect and the West Toronto Community Network of Care
At the referral stage, where the services cannot meet the client's needs, the Intake Worker will make recommendations to the individual and/or referring person/agency, regarding alternative services and assist them in linking with these services;
Participating constructively as a member of the West Network's Service Resolution Process;
Establishing liaison with other access systems, agencies/providers of community health services in the West Toronto Sub-Region as necessary and appropriate;
Preparing monthly reports and any other data as required;
Assisting in ensuring accurate completion of screening documents;
Responding appropriately and in a timely manner to crisis situations involving clients of the West Network services, including assessing high risk behaviours (self harm, suicide) referring to crisis services;
Administrative duties to support service functioning as required
University degree and/or Community College Diploma in social services or related field;
23 years of experience in an intake role
Solid knowledge and experience with screening tools
Demonstrated knowledge of interview and assessment skills
Phone and online service support experience an asset
In depth knowledge of community healthcare services within Toronto. Knowledge of services in the west end of Toronto is an asset.
Minimum two years related experience in crisis support and intervention;

Key skills and abilities we are looking for:

Ability to conduct intake interviews to assess appropriateness for services within Reconnect and the West Toronto Sub-Region
Ability to act as a liaison with other agencies and service providers
Strong problemsolving, decisionmaking and organizational skills;
Excellent verbal and written communications skills;
Selfdirected and independent, but also experienced in working effectively as a member of multidisciplinary team, which includes internal and external stakeholders;
Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
Fluency in a second language is a strong asset and preferred;
Valid Driver's license and access to a personal vehicle is preferred.

Special Requirements:

Criminal background check;
Must be willing to work flexible hours as required.

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof.

Medical exemptions or any other kind of requested exemption based upon Reconnect's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Who we are:

Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns.

Application Process:

-
We thank all applicants for their interest, however, only those selected for an interview will be contacted._

Reconnect Community Health Services
1281 St. Clair Avenue West

Toronto, Ontario M6E 1B- Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code.

We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply.

We recognize that equitable access to employment is an agent in social change._

Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 12 months

Salary:
$44,881.20-$50,596.00 per year

Benefits: