IT Production Support Lead - Ottawa, Canada - AstraNorth

AstraNorth

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Basic Qualifications:

Tracks and reports on any systemrelated defects and works directly with the Development and the Infrastructure teams to recommend and resolve issues.
Maintains the systemside Business Continuity Plan to ensure the timely recovery of Production systems in the event of a disruption or outage.
Works with the Development and Infrastructure teams to improve system resilience, including both failover and disaster recovery capabilities.
Works with relevant teams to perform Root Cause Analyses for critical and recurring incidents and ensure recommended corrective action is implemented to prevent future occurrences.
Prepares weekly and monthly status reports and runs the weekly status meeting with relevant stakeholders.
Maintains an annual staffing and overhead costs budget, and processes vendor invoices on a monthly basis.
Provides functional guidance to team members to resolve moderate to complex problems.
Required to be on call 7/24 on a rotating basis for escalations of critical issues.

Required Qualification:

Knowledge of SaaS, PaaS, and IaaS solutions, preferably Azurebased.
Strong planning, organizational, problem solving and critical thinking skills.
Must have or be able to qualify for a Government of Canada security clearance (minimum Reliability level). A minimum of five years of Canadian (or other NATO country) residency with no large gaps and a clean record is required for a Reliability level security clearance. All applicants will be required to undergo a background check.

Preferred Qualifications:

Experience with Software Development Life Cycle (SDLC) processes, mainly Waterfall and hybrid Waterfall-Agile.
At least 2 years' experience with ITIL/ITSMbased Change and Release management activities.
A solid understanding or experience with DevOps processes/tools.
Experience in the procurement industry with SAP Ariba and SAP Fieldglass (preferred).

Educational Qualification:

Bachelor's/Master's degree in Computer Science, Engineering, Information Technology, Cybersecurity or related field, or equivalent education and experience.

Job Types:
Full-time, Permanent

Schedule: