Service Advisor/commercial Sales - Collingwood, Canada - Tirecraft

Tirecraft
Tirecraft
Verified Company
Collingwood, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Service Advisor

McKee Tirecraft, Collingwood

Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. Experience in Commercial sales would be an asset. We are presently seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Tire Technicians.


Benefits:


  • Benefits Package including Health and Dental coverage + more
  • Employee Assistance Program (EAP)
  • Employee Purchase Program (deals deals deals)
  • Birthday off with pay
  • Endless paid training
  • Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities:


  • Write up work orders for all sales and service transactions and present to the Technicians.
  • Interact with customers to obtain work orders and commercial customer service specific requirements
  • Take all "service call" telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
  • Invoice all product and service sales once complete and process payment immediately.
  • Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
  • Monitor all service activities to ensure work is complete on a "first in first out" basis and that it is completed in a timely manner.
  • Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
  • Complete product adjustments, including manufacturer claim forms, on a timely basis.
  • Maintain product and service displays in a marketable and clean appearance.

Qualifications:


  • Previous experience in a leadership position
  • Previous experience in retail and commercial tire/automotive industry an asset
  • Valid Driver's License with a clean abstract
  • Computer literate
  • Basic mechanical and tire understanding
  • Strong communication skills (verbal and written)
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