Events & Community Manager - Toronto - Alternative Payments

    Alternative Payments
    Alternative Payments Toronto

    4 days ago

    Full time
    Description

    Apply for the Events & Community Manager role at Alternative Payments. We transform service‑based companies' payment processes with AI‑driven automation, helping them save time, reduce costs, and scale with confidence.

    We're building a global, inclusive team that values innovation, impact, and collaboration. As a scaling FinTech company, every team member shapes our future, influences our products, and makes a real difference for customers.

    What We're Looking For


    As an Event & Community Manager, you will scale Alternative Payments' presence in the IT services ecosystem. This high‑impact, cross‑functional role blends strategy and execution—from leading our conference and trade show strategy to cultivating a vibrant community that fuels growth, advocacy, and engagement. You'll be the connector who ensures every touchpoint deepens trust, expands reach, and influences pipeline.

    Hybrid Work & Location


    Hybrid position. In‑office days: Monday, Tuesday, Wednesday in Downtown Toronto.

    Event Strategy & Execution

    • Own Alternative Payments' annual event calendar (conferences, trade shows, webinars, roadshows, customer meet‑ups).
    • Manage event budget ($500K–$1M), logistics, vendor relationships, booth design, and onsite team coordination.
    • Partner with Sales, Partnerships, and Customer Success to maximize ROI (pre‑event campaigns, onsite demos, post‑event follow‑up).
    • Develop scalable playbooks to ensure consistent, repeatable execution.

    Community Building & Advocacy

    • Build and manage Alternative Payments' community presence (peer groups, user forums, Slack/LinkedIn groups, ambassador programs).
    • Act as the point person for associations, peer groups, and ecosystem partners.
    • Launch and moderate digital community initiatives (AMAs, customer spotlight programs, online discussions).
    • Design and run advocacy initiatives such as customer advisory boards, reference programs, and testimonial pipelines.

    Content & Engagement

    • Present in webinars organized by Marketing and industry partners, communicating key messages and insights.
    • Collaborate with Marketing to enable cross‑marketing initiatives by facilitating introductions and joint content opportunities with industry partners.
    • Partner with Marketing to produce event and community content: abstracts, panel prep, recap blogs, and social campaigns.
    • Drive engagement through creative tactics (gamification, leaderboards, recognition programs).
    • Capture field and community insights to inform Sales, Marketing, and Product.

    Measurement & Optimization

    • Track and report KPIs, including event ROI (pipeline influenced/sourced, cost per SQL) and community growth and advocacy expansion.
    • Provide leadership with post‑event reports and recommendations for improvement.

    What You'll Bring

    • 3–5+ years of experience in event management, field marketing, or community management (B2B SaaS or FinTech preferred).
    • Familiarity with event platforms (Whova, Splash, ON24, Eventbrite) and community tools (Slack, Discord, LinkedIn).
    • CRM/marketing automation experience (HubSpot, Salesforce, etc.) a strong plus.
    • Excellent communication, presentation, and storytelling skills.
    • Strong project management ability to juggle multiple deadlines and stakeholders.
    • Creative, entrepreneurial mindset with a bias for action in high‑growth environments.
    • Deep understanding of the MSP ecosystem (peer groups, associations, major conferences such as ASCII, IT Nation, MSPGeekCon, ChannelPro, Robin Robins) strongly preferred.
    • Willingness to travel across North America (~35–55%).

    Compensation


    The total compensation range for this role is <$100,000–$140,000 CAD> per year plus equity. Individual pay is determined by relevant skills, experience, and education.

    Why Choose Alternative Payments?

    • Work on meaningful, high‑impact projects that shape the future of FinTech.
    • Collaborate with a global, innovative team that values your contributions.
    • Learn and grow through a supportive, knowledge‑sharing environment.

    What we offer

    • Competitive salary tailored to your experience, skills, and expertise.
    • Equity opportunities so you can share in our growth and success.
    • Unlimited PTO and flexibility whenever you need it.
    • Learning & development stipend to help you grow and do your best work.

    Our Values

    • Transparency & Honesty: We operate openly and build trust with customers, investors, and teammates.
    • Dependability: We do what we say we'll do, consistently.
    • Partnership: We collaborate across teams and with clients to solve big problems.
    • Revolutionary & Boldness: We challenge norms to create stronger, safer, and simpler solutions.
    • Diversity & Inclusion: We embrace different perspectives to build stronger teams and a more inclusive workplace.

    Applying to Alternative Payments


    We encourage applicants from all backgrounds. Studies show that men often apply when meeting ~60 % of qualifications, while women and underrepresented groups may feel they need 100 %. If you're interested, we'd love to hear from you

    At Alternative Payments, inclusion isn't just a value; it's how we operate every day. We are committed to ensuring our hiring process works for everyone. If you require reasonable accommodation, please let our hiring team know and we will partner with you directly to ensure a great interview experience.


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