IT Co-op Student - Toronto, Canada - Baycrest

Description

IT Technical Services at Baycrest has an opportunity for a

Information Technology Co-op Student

Position Type: Co-op Student (4 months May/24-Aug/24)

Shift Type: Day

Bi-Weekly Hours: 70 Hours

Hours of Work: 7 hrs./shift

Posting Number: 7651

Union: Non-Union

Date Posted: March 27 , 2024

Baycrest is a global leader in senior's residential living, health care, research, innovation and education, with a special focus on brain health and aging. One of the world's top research institutes in cognitive neuroscience, and an academic health science centre fully affiliated with the University of Toronto, Baycrest provides an exemplary care experience for older persons combined with an extensive clinical training program for students and established healthcare professionals. Through its commercial and consulting arms, Baycrest is providing its sought-after expertise and innovations to other health care and senior living organizations, both in Canada and internationally.

Job Summary:

As an IT Help Desk Technician, you will play a crucial role in providing technical assistance and support to end-users, ensuring smooth operations and resolving various hardware, software, and network related issues. Please note that this position is onsite and requires a physical presence at our location.

Responsibilities include but are not limited to:

• Resolving common hardware, software, and network issues to deliver effective technical support to end-users via email, phone, and in person
• New system deployment & Auditing of hardware inventory
• Software deployment
• Account Creations and Management: Facilitate new account creations in Microsoft Exchange, M365, and MS Active Directory.
• Utilize the Help Desk ticketing system to log and manage support requests, ensuring timely resolution and accurate documentation
• Image and deploy new computers to ensure standardized configurations and a smooth onboarding experience for new users.
• Other duties as assigned

Qualifications include but are not limited to:

• Student in Computer Technology programs in Ontario Colleges
• Ability to work with desktop and laptop computers in a support role.
• Must be capable of working with Windows Desktop O/S (Win 10/11)
• Intermediate knowledge of Microsoft Office/M365
• Ability to work in command-line environments (PowerShell) is an asset.
• Will occasionally be required to move computer equipment weighing up to 20kg.
• Good communication and interpersonal skills.
• Work effectively in a team environment, collaborating with colleagues to address complex technical challenges
• Exceptional customer service, technical skills, and analytical abilities

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.

Please note that Baycrest has implemented mandatory vaccination for all employees. It is a condition of employment that new employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. This means that all new employees must have received all required doses of a COVID-19 vaccine approved by Health Canada at least 14 days prior to their start date. In addition, it is a condition of employment that all new hires obtain and submit proof of all booster vaccines as approved and recommended by Health Canada.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at or , ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen and submit proof of two doses of vaccination against COVID-19, unless exempt. Such exemptions will be considered on a case-by-case basis.