Claims Operations Manager, Accident Benefits - Toronto, Canada - Gore Mutual Insurance

Gore Mutual Insurance

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are on a new path called NEXT HORIZON
The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology.

In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer.

Next Horizon is our 10-year vision and strategy that sets a new path for our company.

_ Come and make your mark on our Next Horizon_

Claims Manager, Accident Benefits
Gore Mutual is looking for a Claims Manager, Accident Benefits to join our claims leadership team.

In this role, you will be responsible for the management of the day-to-day operations of the Accident Benefits team ensuring we are delivering effective cost control, high levels of customer & broker service, employee engagement, succession planning & reserve adequacy.

What will you do?

Manage the daytoday operations of the Accident Benefits team to achieve essential business goals
Provide guidance and direction within areas of expertise concerning issues such as file handling, policy interpretation, legal and technical issues.
Ensure team performance standards through adherence to the technical file review and auditing process
Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
Work closely with your director and performance manager to develop strategies, longterm and shortterm plans to facilitate ongoing work, process improvement, customer relations, and other functions
Monitor financial performance and productivity and report observations, progress, and provide recommendations to key stakeholders
Provide effective leadership, coaching and mentoring, performance management, continuous learning, and career development for claims professionals.
Maintaining regular check ins with your leader and team.
Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, business partners
Oversee recruitment/talent requirements and business needs

What will you need to succeed?

Minimum of 10 years of claims leadership experience required
Minimum of 5 years' experience of disability Accident Benefits claims handling
Prior handling of CAT AB claims is required
University or College degree or equivalent experience is required
CIP/FCIP/CRM required or in progress
Proficient in Microsoft office products
Strong analytical, organization and time management skills
Excellent interpersonal, written and verbal communication skills
Effective negotiation skills
This person

**In this role, once a month, this person, as part of the Claims Accident Benefits team would be in person at our Toronto office, which is located at 320 Bay Street.

LI-Remote