Login Technician - Surrey, Canada - Element Materials Technology

Element Materials Technology

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
Element has a current contract opening for a

Login Technician to join our growing team. The

Login Technician is repsonsibile for preparing and shipping client orders, receiving client samples, and reaching out if there is any discrepancies between the paperwork and samples arriving at the facility for testing.

Responsibilities:

Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
Manage relationships with customers
Work with departments to resolve complaints
When applicable handle requests for information (e.g. shipping / delivery dates)
Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance,

treatment of others, moral code of conduct, and employee handbook

Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications:

3 years of customer service experience with quoting experience strongly preferred
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to solve practical customer problems
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
A valid driver's license, with an acceptable driving record under Element's policy
Experience in interpreting testing procedures and requirements desired
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Welldeveloped oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
Handle client supply requests
Daily shipping responsibilities

LI-TK1

Company

Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.

From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".