Order Management Specialist - Toronto, Canada - Spin Master Ltd

Spin Master Ltd

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader.

How do we stay ahead of the pack? By hiring the best and brightest minds—and that's why we want you

What will you work on?

This role will provide top tier customer service to the assigned account through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.

How will you create impact?

Provide top tier customer service to ensure customer satisfaction.
Manage orders in a timely and accurate manner adhering to customer dates.
Communicate Service Issues to internal and external stakeholders on a timely basis.
Navigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution.
Take personal ownership / accountability for the order management process to deliver top tier service level.
Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate noncompliance charges
Ensure unfulfilled order issues are resolved daily by communicating with 3PL partners
Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply, Demand and Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
Cultivate and maintain positive relationships with customer and internal stakeholders
Partner with team and other functions to identify ways to improve efficiency of the order to cash process
Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements

What are your skills and experience?

CPG/Retail Experience preferred
Experience with a Tier 1 ERP system required (SAP Preferred)
Experience with EDI transactional processing
Working knowledge of Windows, Excel, Word, PowerPoint
Analysis for office, Power BI preferred

- #LI-Hybrid #LI-HM1_

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

Growth and Career Opportunities
Flexible Work Hours
Innovation, Collaboration and Fun
Comprehensive Benefits
Other fun Perks

What's it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn't for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.