Partner Success Manager - Winnipeg - CapsLock

Description

Join to apply for the Partner Success Manager role at CapsLock.

CapsLock builds exceptional marketing solutions for large partners in the home improvement industry. We don't just advertise our clients' products or services – we build long‑term marketing solutions within the context of permanent partnerships. Our people are the backbone of everything we do and are our most valuable asset. The business model demands top talent across the board, and we aim to create conditions that attract and retain the best individuals globally.

Role Overview

We are looking for an A‑player who is client‑focused, detail‑oriented, self‑motivated, digitally savvy, and results‑driven. The Partner Success Manager maintains and cultivates existing CapsLock clients and works with the director of sales and team leads to grow the company. In this role you will assist with all facets of client services and interact with all departments, including IT, media, creative, and analytics. You will help amplify the growth of our business, share best practices, and implement operational improvements. Reporting to the Sales Director, this position requires superior account management skills, big‑picture thinking, and the ability to lead cross‑functional teams that collectively contribute to multifaceted digital campaigns.

Main Responsibilities

• Effectively manage and grow positive client relationships
• Provide weekly client status updates, capture action items, disseminate information across teams, and manage expectations both internally and externally
• Monitor timelines and progress on all client projects
• Ensure clients are clear on process‑related questions and pivot where necessary
• Develop workflow and process between internal teams & troubleshoot when issues occur
• Develop project timelines and monitor progress
• Facilitate the transition of new clients as they migrate to CL's lead‑gen campaigns
• Develop and maintain collaborative relationships with teams throughout the organization, including Analytics, Creative, IT, and Media Buying
• Maintain an in‑depth knowledge of client businesses, current KPIs, and historical activity
• Work with the data team to forecast and track key assigned account metrics (e.g., weekly/monthly sales results and forecasts)
• Stay abreast of industry trends and business opportunities
• Proactively learn and understand industry best practices and future work concepts

Requirements

• 3+ years of relevant work experience, preferably in a lead‑generation agency
• Strong data‑driven decision‑making skills
• Proficient in analyzing data reports and communicating findings to clients
• Experience working with cross‑functional teams
• Proficiency in software tools such as Microsoft Office and Google suite
• Proven ability to communicate with C‑Level executives and strong presentation skills
• Experience in building and refining internal sales processes
• Excellent negotiation skills
• Strong organizational and time‑management skills – process‑oriented
• Ability to manage budgets and project plans efficiently
• Comfortable with frequent meetings and adept at managing schedules
• Self‑motivated and capable of working independently and remotely in a fast‑paced, rapidly changing environment
• Excellent oral and written communication skills
• Ability to multitask, establish priorities, and organize efficiently
• Demonstrated ability to effectively manage multiple client needs against tight deadlines
• Fluent in English
• Capable of building and sustaining trust among clients and colleagues
• Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track

Personal Characteristics

• Smart, articulate, and polished, with excellent problem‑solving skills
• Attention to detail and a high level of accuracy are an absolute must
• Ethical with a flexible work attitude
• Humble and craving to learn
• Self‑starter, highly organized, quick learner and team player
• Command a room when speaking; exudes confidence
• A can‑do attitude and a desire to progress in their career
• Curiosity, honesty & integrity
• Motivated to deliver exceptional performance
• Strong desire to work in a multicultural environment

Nice to Have

• Previous success working in a completely remote role
• Experience working at an agency or brand, managing digital marketing campaigns
• Experience with Slack, ClickUp, or Tableau
• Knowledge of media buying
• Bachelor's degree in sales, marketing, business administration, or a related field

Benefits

• Remote Work – Work from anywhere that feels most productive and comfortable.
• Paid Time Off – Support for rest, personal time, or activities you enjoy.
• Ongoing Learning – Workshops, online courses, conferences, and certifications.
• Home Office – Equipment and furniture expenses covered to set up a perfect workspace.
• Physical Well‑Being – Gym memberships, yoga classes, home workout equipment, or bicycle support.
• Unlimited Sick Days – Take the time you need to rest and recover.
• Medical Coverage – Reimbursement for medical insurance and health‑related expenses, including dental care and psychological support.
• Co‑Working Space – Full cost covered if you crave a change of scenery or more social interaction.
• Fun Stuff – Gaming nights, fitness challenges, annual retreats at world‑class resorts.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industry

Marketing Services