Int Business Systems Analyst - Halifax, Canada - Nova Scotia Power Inc.

Nova Scotia Power Inc.

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Intermediate Application Support Analyst

Company, Department:
Nova Scotia Power, Information Technology

Location:
Halifax, NS - Hybrid

Type of Employment:
Regular, Full Time

Closing Date:
January 8, 2023

Reference Number: 10848

At Nova Scotia Power, we're committed to providing safe, reliable electricity so that our customers and communities can thrive.

We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.

As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers.

Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.

We are proud to live and work in Nova Scotia.

It's why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.

We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities.

Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.

We are currently looking for an
IT Application Support Analyst to join our Web Support Team in a permanent position.

Reporting to the IT Business Support Lead, you will be responsible for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.

Answer internal customer questions regarding product usage.
Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations.
Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines.
Maintain and build relationships with business partners and system users.
Support customer reporting requests.
Provide afterhours support.
Participate in storm response duties, as necessary

What skills will make you successful?
Experience and evidenced-based working knowledge supporting technologies or processes such as:

Incident, Request, Change and Problem Management.
Service Now.
ITIL.
SQL/Oracle, data retrieval and analysis.
Strong analytical and problemsolving skills.
Strong interpersonal and communications skills.
Content Management Systems
Drupal 7 and above
Customer Information Applications.
Linux and Windows Systems

Working knowledge and experience with the following would be considered an asset:

Nginx
PHP
Login Radius
Development experience
Vendor relationship management
Project execution and implementation and/or project management experience.

We offer remote work opportunities, to be discussed with your leader, however you are required
to live in or be willing to relocate Nova Scotia for this role.
At Nova Scotia Power, everyone is a leader in their own right.

Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees.

The successful individual in this role will strive to build strong collaborative relationships, and develop people and teams, while thinking strategically and exercising sound judgement.

Why join our team?
-
Flexibility: Hybrid work model with flexible remote workdays.
-
Health & Wellbeing: A comprehensive benefits plan, access to a free on-site fitness center. Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
-
Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
-
Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
-
Competitive Compensation: A comprehensive benefits plan, short-term incentive plans and employer matching RRSP contributions.

As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity.

At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended.

This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance.

Any non-compliance could result in disciplinary action up to and including termination of empl