Commercial Claim Advocate - London - Gallagher

Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  
Overview

As the Commercial Claims Advocate, reporting to the AVP Ontario Commercial Claims Advocacy, you will be a part of the Ontario Claims Team, working directly with clients to receive and advocate for claims results in a Commercial Insurance setting.

How you'll make an impact

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

- Intake of Commercial Lines clients' new claims and reporting to the insurance company. 

- Conduct thorough reviews of policy wordings to ensure coverage aligns with the insured's needs and provide guidance on potential gaps or areas of concern. 

- Provide claims counselling to insureds as required in a professional and conscientious manner. 

- Develop and implement claims strategies to ensure timely and fair resolution of claims while minimizing potential disputes. 

- Inputting data using the Applied EPIC BMS system and reviewing as required. 

- Maintaining, coordinating, and updating client files with accurate and detailed documentation. 

- Liaising between insured and insurance carrier where appropriate, acting as a mediator to resolve disputes or disagreements regarding claims or policy interpretations. 

- Providing advocacy on claims on the client's behalf with insurers, ensuring fair and equitable settlements by leveraging knowledge of policy wordings, industry practices, and legal precedents.

- Collaborating with underwriters to recommend and facilitate policy adjustments or endorsements based on claims experience or changes in the insured's risk profile.

- Coordinating with third-party vendors, such as appraisers and restoration companies to ensure timely and quality service delivery for clients. 

- Monitoring and analysing claims trends and data to identify patterns, recommend improvements, and provide insights to clients and internal teams. 

- Attending company-sponsored seminars and educational activities needed to maintain product knowledge and expertise. 

- Participating in special claims projects as required. 

- Building and maintaining strong relationships with clients by providing exceptional service, addressing concerns promptly, and ensuring their needs are met during the claims process.  

- Providing training and mentorship to junior team members or colleagues on claims handling best practices, policy interpretation, and client advocacy.

About you

• Completion of post-secondary education; Business Insurance program an asset
• RIBO Licensed or have the ability to acquire RIBO license within 90 days of beginning is a requirement to join our team
• CAIB or CIP designation or courses completed towards industry designations an asset
• Proficient in Microsoft Office products (Word, Excel, Outlook)
• Ability to efficiently use Broker Management software, followup systems and electronic filing systems
• High attention to detail and accuracy
• Excellent time management and organization skills
• Ability to multi‐task between a variety of tasks, projects, and deadlines
• Comprehensive and effective verbal/written communication skills
• Client service and/or claims experience 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Click Here to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher's AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.