Bilingual Customer Service Representative - Montréal, Québec, HA Y, Canada

Bilingual Customer Service Representative · <\/b><\/div> · <\/div> · Bilingual opportunity in the insurance industry supporting Group Retirement operations in a hybrid Montréal environment. This role combines client communication, financial reconciliation, and cross -functional c ...

Job description

Bilingual Customer Service Representative
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Bilingual opportunity in the insurance industry supporting Group Retirement operations in a hybrid Montréal environment. This role combines client communication, financial reconciliation, and cross -functional coordination. Ideal for detail -oriented professionals skilled in Microsoft 365, compliance standards, and service excellence.
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What is in it for you:<\/b>
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• Hourly salary of $21.97.

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• 10 -month contract with the potential for permanent employment.

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• Full -time position: 37.50 hours per week.

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• Weekday schedule from 8 am to 4 pm.

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• In -office presence required from Tuesday to Thursday.

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• Remote work available on Mondays and Fridays.

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Responsibilities:
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• Provide high quality service by responding effectively to client questions, issues, and requests via email, supporting internal partners, plan sponsors, and plan members.

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• Manage and resolve progressively complex service requests across multiple products, tools, and systems while meeting established service level standards.

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• Conduct investigations into operational errors, coordinate corrective actions, and recommend process improvements to prevent recurrence.

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• Collaborate with cross -functional teams to deliver effective client solutions and ensure seamless service delivery.

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• Support Client Account Representatives with client requests, reporting, reconciliation, and case management activities.

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• Serve as primary intake for reconciliation requests, clarify requirements and expected outcomes, and manage client expectations through to resolution.

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• Communicate proactively with stakeholders to ensure alignment on case updates and maintain smooth workflow across teams.

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• Acknowledge internal and external client emails received before 2:00 pm on the same business day.

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• Maintain strict adherence to customer protection standards, privacy regulations, and risk mitigation practices related to Personally Identifiable Information.

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What you will need to succeed:
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• High school diploma required.

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• 1 year of customer service experience with demonstrated ability to build and maintain relationships with internal and external stakeholders.

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• Bilingual in English and French to support clients in both languages.

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• Proficiency in Microsoft 365 applications including Excel, SharePoint, PowerPoint, and Word.

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• Strong mathematical and analytical skills with the ability to reconcile financial reports accurately.

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• Knowledge of applicable legislation, privacy regulations, and compliance guidelines.

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• Ability to align work with client and organizational objectives.

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• Demonstrated adaptability and ability to manage multiple priorities effectively.

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• Strong problem -solving skills with the ability to assess risk and evaluate practical solutions.

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• Strong teamwork and interpersonal skills with a collaborative approach.

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Why Recruit Action?<\/b>
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Recruit Action (agency permit:
AP provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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# MFCJP
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