Adventure Readiness Specialist - Laval - Rivian

Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead.

During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high‑volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6‑month, hands‑on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor.

En tant que spécialiste de la préparation à l'aventure saisonnier, vous jouez un rôle crucial au sein de l'équipe de service de Rivian durant nos périodes de pointe. Vous nous aiderez à offrir un service fluide afin que nos propriétaires puissent se concentrer sur l'aventure, tout en s'assurant que leur véhicule Rivian est prêt pour la route. Lors de nos hausses saisonnières de livraisons et de demandes de service, vous serez en première ligne pour aider l'équipe à gérer le volume élevé et garantir que le trajet de chaque propriétaire se poursuit sans interruption. Ce rôle temporaire constitue également un point d'entrée stimulant, offrant une expérience de développement rotative et pratique de 6 mois qui fournit une vue d'ensemble complète de nos opérations de service. Bien qu'il s'agisse d'un poste saisonnier, il vous permettra d'acquérir des compétences qui vous prépareront à une éventuelle carrière de technicien(ne), de conseiller(ère) technique ou de conseiller(ère) aux pièces.

Responsibilities

• Vehicle & Site Operations:

  • Receive, inspect, and process incoming vehicle inventory.
  • Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging.
  • Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management.
  • Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles.

• Service Production Support:

  • Assist technicians with basic vehicle repairs, focusing on Pre‑Delivery Inspection (PDI) tasks and Express Lane work.
  • Learn to safely use basic hand tools and power tools under direct supervision.
  • Support the workshop by maintaining tool and equipment readiness.

• Front‑of‑House & Parts Support:

  • Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment.
  • Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems.
  • Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians.

• Training & Career Development

  • Participate in our TRAIL program—a guided path through hands‑on learning, technical training, and professional growth.
  • Receive mentorship and on‑the‑job training across multiple service roles.
  • Complete Rivian Learning Network (RLN) modules.
  • Explore pathways into long‑term roles like Service Technician, Service Advisor, or Parts Advisor.

Responsibilities (French)

• Opérations des véhicules et du site :
  • Recevoir, inspecter et traiter l'inventaire des véhicules entrants.
  • Maintenir la qualité et l'état de préparation des véhicules par le lavage, l'esthétique et la recharge.
  • Gérer la logistique des véhicules, incluant l'organisation du lot, le déplacement des véhicules et la gestion sécurisée des clés.
  • Maintenir un environnement de centre de service propre, sécuritaire et hautement organisé, en respectant les principes 5S.
• Soutien à la production du service :
  • Aider les techniciens lors de réparations de base, en se concentrant sur les tâches d'inspection de pré‑livraison (PDI) et les travaux de type « voie rapide » (Express Lane).
  • Apprendre à utiliser des outils à main et des outils électriques de base de manière sécuritaire sous supervision directe.
    
  • Soutenir l'atelier en assurant la disponibilité et l'état de préparation des outils et de l'équipement.
• Soutien à l'accueil et aux pièces :
  • Agir à titre de premier point de contact amical et professionnel pour accueillir les propriétaires et créer un environnement hospitalier.
  • Accompagner les conseillers techniques pour apprendre à documenter les préoccupations des clients et à naviguer dans nos systèmes de bons de travail.
  • Aider l'équipe des pièces pour la réception, le stockage et l'organisation des pièces, et répondre aux demandes de pièces de base des techniciens.
• Formation et développement de carrière :
  • Participer à notre programme TRAIL — un parcours guidé d'apprentissage pratique, de formation technique et de croissance professionnelle.
  • Bénéficier d'un mentorat et d'une formation en cours d'emploi pour plusieurs rôles au sein du service.
  • Compléter les modules du réseau d'apprentissage Rivian (RLN).
  • Explorer les avenues vers des rôles à long terme tels que technicien de service, conseiller technique ou conseiller aux pièces.

Qualifications

• High School Diploma or GED is preferred
• Experience in a hands‑on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred.
• A strong desire to learn, a high degree of adaptability, and a passion for working with your hands.
• Excellent communication and teamwork skills.
• Must be at least 21 years old and possess a valid driver's license with no driving‑related suspensions or revocation of Driver's License (within a 3‑5 year period).
• Ability to work a flexible 40‑hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Qualifications (French)

• Diplôme d'études secondaires ou équivalence (DES/DEP) de préférence.
• Expérience dans un environnement pratique valorisée (ex: commerce de détail, hôtellerie, entreposage, mécanique de base). Au moins un an d'expérience directe dans le secteur automobile est privilégié.
• Un vif désir d'apprendre, une grande adaptabilité et une passion pour le travail manuel.
• Excellentes aptitudes pour la communication et le travail d'équipe.
• Être âgé d'au moins 21 ans et posséder un permis de conduire valide sans aucune suspension ou révocation liée à la conduite (au cours d'une période de 3 à 5 ans).
• Capacité à travailler selon un horaire flexible de 40 heures par semaine, pouvant inclure des quarts de travail variés, les fins de semaine et les jours fériés.
• Un effort physique peut être requis pour effectuer les tâches professionnelles (s'asseoir, se tenir debout, marcher, se pencher, s'agenouiller, transporter, atteindre, pousser, tirer et soulever jusqu'à 50 lb).
• Utilisation fréquente des mains pour manipuler les outils correctement, saisir des données, rédiger des communications ou appeler des clients ou des partenaires internes.
• Capacité à voir, lire et interpréter des documents tels que les règlements gouvernementaux, les règles de sécurité, les instructions d'utilisation et d'entretien ou les schémas techniques.

Pay Disclosure

The hourly range for this role is $ $23.08 for Quebec based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short‑term disability insurance, and long‑term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's Employee Stock Purchase Program if you meet certain eligibility requirements. More information about benefits is available at

You can apply for this role through (or through internal-careers- if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

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