Hotel Clerk Supervisor - Richmond, Canada - ALL STARS MOTOR INN

ALL STARS MOTOR INN
ALL STARS MOTOR INN
Verified Company
Richmond, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years

Work setting:


  • Urban area
  • Hotel, motel, resort
  • Hospitality industry

Tasks:


  • Perform same duties as workers supervised
  • Assist clients/guests with special needs
  • Coordinate, assign and review work
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Hire and train staff in job duties, safety procedures and company policies
  • Requisition materials and supplies
  • Resolve workrelated problems and prepare and submit progress and other reports
  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wakeup calls
  • Provide customer service
  • Maintain an inventory of vacancies, reservations and room assignments

Computer and technology knowledge:


  • Word processing software
  • Spreadsheet
  • Multiline switchboard
  • Internet
  • Database software
  • Central reservation system (CRS)
  • Reservation software
  • Computerized bookkeeping system

Security and safety:


  • Bondable

Transportation/travel information:


  • Own transportation
  • Travel expenses not paid by employer
  • Public transportation is available

Work conditions and physical capabilities:


  • Attention to detail
  • Fastpaced environment
  • Standing for extended periods

Personal suitability:


  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
  • Reliability

Screening questions:


  • Do you have previous experience in this field of employment?

Health benefits:


  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits:


  • As per collective agreement

Long term benefits:


  • Group insurance benefits
  • Life insurance
  • Maternity and parental benefits
  • Pension plan

Other benefits:


  • Free parking available
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