Contact Centre Agent - Edmonton, Canada - The Mustard Seed Society

The Mustard Seed Society

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We seek a vibrant
Contact Centre Agent who thrives on providing exceptional assistance to donors and clients.

This role involves promptly addressing inquiries, resolving complaints, and fostering positive rapport with our valued donors, all while upholding the highest standards of professionalism and courtesy.

Additionally, the incumbent will play a pivotal role in supporting our donor relations team by accurately inputting donation information into the CRM and assisting the development team with bank deposits.

Employment Type:
Full-Time

Schedule:
Monday to Friday, 8:00AM to 4:00PM

Reporting to:
Contact Center Lead

City:
Edmonton

Number of Positions to Fill: 1

RFR #: 722_

DUTIES AND RESPONSIBILITIES:

Answering high volume of incoming phone calls from donors and discussing needs while maintaining great customer/donor relations
Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
Maintaining donor records by updating account information
Performing outbound calls to support the fund development team by thanking donors for donations, as well as seeking to promote campaigns to increase donations and funds received
Continually maintain working knowledge of all programs, services and donations needs for all Mustard Seed city locations
Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

Postsecondary education, with preference given to an applicant with experience working in a nonprofit office environment
Proficiency in Microsoft office programs, specifically data entry
Exceptional customer service skills with the ability to systematically solve problems and offer solutions
Superior interpersonal skills, discernment, good listening, and negotiation skills
Outstanding time management skills motivated to work in a fastpaced environment and with the ability to comfortably work simultaneously on multiple projects.
Exceptional written and oral communication skills and fluency in English
Selfmotivated and ability to work independently as well an ability to participate in collaboration with the team
Demonstrates drive and initiative to accomplish results
Experience in a Call Center or variation of an asset
Customer service, marketing and customer relational sales experience is an asset
Experience with CRM's and soft phone software such as Salesforce and Natterbox preferred.

WORKING CONDITIONS

Sitting/Standing for long periods of time at a desk
Moderate physical effort is required to successfully accomplish the essential job functions, such as taking calls via soft phone, keyboarding to word process documents and entering data into Salesforce
Mental ability moderate providing information and representing The Mustard Seed
Moderate mental effort is required to successfully accomplish the essential job functions such as providing information and resolving data discrepancies
Flexibility for shift work if required appreciated
Optional Hybrid work environment, working both in office and remote
As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a fulltime basis for anyone other than current employer

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy worklife balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

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