Parts Advisor - Concord, Canada - Harley-Davidson, Pfaff Automotive Partners Inc.

Description

Who We Are
At Pfaff Automotive Partners, we're united by a passion for cars. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America's second-largest publicly-traded dealership group (


NYSE:
LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible
- with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.


Reports to:
Parts Manager


Summary:

This position is responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

Duties and Responsibilities:

• Assists all customers (retail and wholesale) in selecting required parts ensuring optimum customer service.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pulls and fills orders from stock.
• Notifies Parts Manager of out of stock parts or shop materials that need immediate attention.
• Locates out of stock parts from outside source and submits an emergency order, if necessary.
• Notifies the Service Advisor and customer when special order parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back ordered parts.
• Verifies willcall and backorder files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to Technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Setsup orders for daily shipment, delivery, or pickup.
• Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents
• Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
• Maintains customer and company confidence by keeping information confidential and secure.
• Maintains a positive working relationship with team members and management in a team environment.

Skills and Qualifications

• 25 years experience within Automotive Parts, multibrand experience preferred.
• Valid G Class Drivers License and ability to drive Manual is a mandatory.
• Excellent interpersonal, communication (verbal & written English) and customer service skills
• Aptitude for numbers
• Detail oriented and excellent organizational and multitasking skills
• Ability to work cohesively with employees and managers as part of a team
• Ability to work efficiently and effectively under pressure with simultaneous deadlines
• Ability to maintain confidentiality of pertinent data
• Valid Ontario Drivers License and a Clean Abstract
• Must be able to lift and carry products weighing up to a maximum of 50lbs

What's in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

• Discounted programs to enhance employee experience
• Enhanced vacation policy, based on tenure
• Track Days & Budget Car Track Challenge
• Seasonal Employee Events
• Support in career advancement
• Robust training and development programs
• RRSP/DPSP/TFSA
• Company paid Life Insurance, Accidental Death & Dismemberment
• Comprehensive Health and Dental and extended Health Care
• Employee Assistance Program
• Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate bef