Bilingual Client Care Specialist-CA - Ottawa, Canada - Access Information Management

Description

Job Summary

The Client Care Specialist is a specialized client care resource responsible for solidifying relationships and improving client retention. This position is for a bilingual (English/French) person located in the Montreal area and will work remotely.

Primary Functions:

• Responsible for onboarding New Hard Copy Clients
• Provide Advanced client support
• Responsible for NPS follow up communication and resolutions
• Manage Contract renewals
• Educate clients on all available service offerings
• Resolve issues escalated by Client Care Representative and Specialist teams Secondary Functions:
• Proactively contact Client Care assigned clients
• Proactively address any questions or issues
• Collaborate with team members.
• Attend any required meetings.

Other Responsibilities:

• Comply with all company policies and procedures.
• Other duties as assigned by Regional Director.

Education and Years of Experience :

• High school diploma or equivalent required.
• 2 or 4 year college degree preferred.
• 4 years past work experience in a service industry and/or a team focused environment required.

Knowledge, Skills and Abilities:

• Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
• Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
• Must possess basic computer and keyboard skills.
• Must have strong attention to detail.
• Must possess excellent time management and organizational skills.
• Ability to work collaboratively in a team environment.
• Must have the ability to communicate with diplomacy and tact.
• Must be fully bilingual (French/English).

Physical Requirements (lifting, etc.):

• Overhead reaching.
• Routine bending and stretching.
• Routine use of hands for typing.

What We Offer:

• Fully paid benefits package
• Retirement Program (with Employer Match)
• 3-week's annual vacation to start
• Competitive Salary: Range $40K – 44K annual
• Note this is a work from home position out of the Montreal area.