Client Services Associate - New Westminster, Canada - VERITEXT LLC

VERITEXT LLC

Verified Company

New Westminster, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere

Overview:

Providing our clients with exceptional service is the foundation of our business.

In
Client Services, it is your goal to exceed client expectations by proactively managing their requests and issues on cases and litigation matters.

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What you'll do:

Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable; treat them as "key members of our team"
Contact partners on order changes and ensure they are fulfilled
Maintain a professional appearance of all conference rooms and clientfacing areas (e.g., ensure supplies are refilled and stocked; client areas are clean, tidy and welcoming; chairs and tables are arranged properly)

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Who you are:

Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must possess excellent written and verbal communication skills
Must be detail oriented, organized and be able to multitask

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If you don't meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.

Benefits:

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance

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Hybrid work structure (two days in the office, three days working remotely)

Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Companypaid life insurance as well as shortterm and longterm disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp a funfilled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging.

Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish.

To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard.

As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law.

Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting.

Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.