Regional Vice President of Operations - Toronto, Canada - Neighbourly Pharmacy

Neighbourly Pharmacy

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Neighbourly Pharmacy Inc

(TSX:

NBLY) is Canada's largest and fastest growing network of independent pharmacies. We are seeking a highly motivated Regional Vice President of Operations (Ontario & Atlantic Canada) to join our growing Support Centre Team

ABOUT US:

Since 2015, Neighbourly has expanded its diversified national footprint to include 290+ locations, reinforcing the Company's reputation as the industry's acquirer of choice.

You will directly contribute to our rapid growth which has regularly been recognized externally, including receiving the following accolades:

Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)
Requalified on the Globe and Mail's Top Growing Companies list in each of 2021 and 202
Named as one of Canada's Best Managed Companies for three consecutive years (2021, 2022 and 2023)
Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
Recognized on Canadian Business' 2020 Growth List.

***: We are seeking a dynamic and results-driven Regional Vice President of Operations to lead and oversee the operations of our Neighbourly Pharmacies in Ontario & Atlantic Canada. This executive position requires a strategic leader who can drive performance, ensure compliance, motivate and mobilize teams to deliver an exceptional patient experience and foster a culture of excellence across multiple locations within the designated region.

This is a fully remote position, with hybrid/on-site options available for those who wish to work from our Toronto Corporate Office.

Given the nature of this leadership role, frequent traveling and store visits are expected.

RESPONSIBILITIES:

Strategic Leadership**:

Develop and execute regional operational strategies aligned with the overall company goals.
Drive initiatives to enhance customer experience, operational efficiency, and profitability.
Translate Company strategies and objectives to motivate and mobilize regional teams to execute Company objectives that elevate care and drive operational excellence across our stores.
A dynamic leader who acts as a Company ambassador both internally and externally and exercises excellent judgement in the face of challenging or ambiguous situations.
Champion a customercentric approach, understanding and meeting the diverse needs of our clientele.
Implement strategies to enhance customer satisfaction and loyalty.

Team Management:

Provide inspirational leadership to regional teams, fostering a culture of collaborative, highperformance and continuous improvement.
Recruit, develop, and mentor a diverse team of District Directors and Regional leads. Coach them to ensure their team has the right skills and support to lead and mentor their stores to achieve exceptional performance.
Set the standard for achievement, growth and leadership.

Performance Optimization & Business Development:

Monitor key performance indicators (KPIs) and implement measures to achieve and exceed operational targets in both pharmacy and front store across the region.
Analyze trends and implement process improvements to drive operational excellence.
Work cross functionally to be a key advocate for the region, building rapport and relationships to ensure the region has the right support and resources to optimize performance.
Bring forward and drive business development opportunities for the region, collaborating with other departments to execute on priority initiatives to drive success for the region.

Compliance and Quality Assurance:

Ensure compliance with industry regulations, company policies, and quality standards.
Implement and enforce operational protocols to uphold the highest standards of service and safety.
Identify and mitigate operational risks, ensuring a resilient and secure operational environment.

Financial Management:

Collaborate with finance teams to develop and manage budgets for the region.
Drive cost control measures while maintaining service quality.
Own and drive the Profit & Loss statement for the region, understanding the key levers required for success.

Cross-Functional Collaboration:

Work closely with other departments such as central operations, strategy, finance, human resources etc. to ensure seamless collaboration and achievement of overall business objectives.

QUALIFICATIONS & SKILLS:

Bachelor's degree in business administration and/or experience leading large teams in an Operations Management, or a related field. MBA is an asset.
Experience in retail is required. Experience in pharmacy retail preferred.
Proven experience in a senior operational leadership role within the retail or pharmacy industry.
Strong strategic planning and execution skills.
Exceptional leadership and people management abilities.
Indepth knowledge of pharmacy and front store retail operations and regulatory requireme