Activation Manager - Vancouver - impact

    impact
    impact Vancouver

    6 days ago

    $75,000 - $140,000 (CAD) per year *
    Description

    About

    is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, empowers brands to drive trusted, performance‑based growth through authentic relationships. Its award‑winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. Over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on to power more than 225,000 partnerships that deliver measurable business results.

    Your Role at

    The Customer Activation Manager for Advocate is responsible for driving adoption and gross transaction value (GTV) by activating existing customers on Advocate's Community Expert programs. This role specializes in uncovering customer pain points, presenting the Advocate value proposition, and guiding brands toward successful strategies and early ROI. You will partner deeply with Customer Success, Program Strategy, Solutions Architecture, and the Advocate Product team to build a scalable, repeatable activation motion. This position sits within the Advocate Product organization and serves as the dedicated expert to ensure Advocate receives consistent visibility, customer engagement, and momentum across the business.

    What You'll Do:

    • Lead the identification and activation of existing customers for Advocate Community Expert programs, deliver compelling presentations and demos, and engage key accounts to present the Advocate opportunity.
    • Partner with Customer Success Managers (CSMs) to support activation during business reviews, and assist accounts showing retention risks where Advocate can provide a positive impact.
    • Conduct discovery sessions to identify customer pain points related to community‑driven commerce and provide strategic recommendations for Advocate use cases and program design.
    • Contribute to developing a repeatable, global activation playbook and relay structured customer feedback to Product, Support, and Success teams.
    • Assist CSMs with Advocate‑specific discovery, objection handling, and business value validation without owning the sales process.

    What You Bring:

    • Bachelor's degree or equivalent experience.
    • Proven experience in customer activation, customer success, onboarding, or GTM enablement at a SaaS company.
    • Strong presentation, storytelling, and demo abilities.
    • Experience conducting customer discovery and aligning product capabilities with pain points.
    • A strong understanding of ROI framing, and value messaging.
    • Experience using data to drive account strategy and proficiency with basic data analysis in tools like SalesForce, Google Sheets, etc.
    • Excellent cross‑functional collaboration skills and the ability to build relationships with diverse customers.
    • High organization and comfort working in a fast‑paced, evolving product environment.

    Nice to Have:

    • Experience activating customers on advocacy, community, ambassador, or affiliate programs.
    • A background working with eCommerce brands or performance marketing teams.
    • Familiarity with 's Performance product or similar platforms.
    • Experience contributing to activation playbooks and go‑to‑market experimentation.
    • Strong analytical ability to quantify customer opportunities and articulate ROI.
    • Experience supporting unmanaged/SMB customer segments in a scalable environment.
    • Familiarity with forecasting, building custom dashboards and reports and CRMs (SalesForce ideally).
    • Affiliate & Partnerships Industry Fundamentals Certification by PXA.

    Salary Range:

    $100,000–$120,000 CAD base plus potential 25% variable commission per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

    Benefits and Perks:

    • Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out‑of‑country medical coverage; Insurance coverage (life, short‑term disability, long‑term disability, and more); Health Care Spending Account; Two different Employee Assistance Programs.
    • Flexible working: Responsible PTO policy, flexible environment to support work‑life balance.
    • Health and wellness: Up to 12 fully covered therapy/coaching sessions per year, monthly gym reimbursement policy.
    • Stake in our growth: Restricted Stock Units (RSUs) with 3‑year vesting schedule.
    • Learning & development: Free Coursera subscription and PXA courses.
    • Parental support: 26 weeks fully paid leave for primary caregiver, 13 weeks for secondary caregiver.
    • Technology stipend and monthly allowance for home office and internet expenses.

    Note: Benefits may vary by location and are subject to local regulations.

    We are an equal opportunity employer and value diversity at our company.
    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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    * This salary range is an estimation made by beBee
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