Manager of Personal Insurance - Richmond Hill, Canada - Brokerteam Insurance Solutions Inc.

Brokerteam Insurance Solutions Inc.
Brokerteam Insurance Solutions Inc.
Verified Company
Richmond Hill, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Summary:

The primary function of this position is to oversee and manage all aspects of the Personal Lines department; with a focus on improving internal processes, and providing prompt, accurate and professional assistance to our sales team in their effort to promote customer satisfaction and retention.


Primary Responsibilities:


  • Develop and execute the organization's personal lines underwriting vision.
  • Manage the Personal Insurance team of employees including training, motivation, development, performance appraisal, attaining and tracking the goals and key performance indicators, and performance reviews.
  • Provide technical knowledge and expertise to producers and company personnel, specifically in analyzing clients' needs and recommending appropriate coverage. This may include development and education of the personal lines staff and, as appropriate, producers.
  • Develop and maintain strong relationships with industry stakeholders.
  • Quality and service standards, including process and workflow improvement.
  • Document and resolve escalated client complaints, problems and concerns.

Personal & Organizational Development**:


  • Engage with the industry at large.
  • Keeps informed regarding industry information, new producer information, legislation, coverages and technology to continuously improve knowledge and performance.
  • Interacts with others effectively by utilizing good communication skills, and providing information and guidance as needed to achieve the business goals of the company.

Personal Attributes:


  • Advanced knowledge of personal insurance, and indepth experience in underwriting.
  • Dedicated to continuous improvement of self and team.
  • Strong leadership, organizational and time management skills
  • Attention to detail and commitment to high performance standards.
  • Effective decision making based on the best available information and resources.
  • Ability to creatively and proactively problemsolve, including the handling of difficult behavior or conflict.
  • Motivated to continually develop technical and soft skills.
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