Part Time Lifestyle Agent - Toronto, Canada - Executive Hotel Cosmopolitan Toronto
Description
Duties and Responsibilities
- Providing excellent guest service to internal and external clients
- Assisting guests with arrival and departure (checkin / checkout)
- The ability to handle guest inquiries and concerns, always striving for guest satisfaction
- Problem solving to determine a mutually beneficially resolution
- Providing Concierge and Front Desk support to ensure smooth operations
- Coordinating and multitasking job duties in a busy environment
- Offer guests information on the Hotel and the surrounding area
- Able to organize, prioritize and maintain focus on service details during high and low business volumes.
- Represent Executive Hotel Cosmopolitan as an ambassador of the brand in a professional manner
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Other duties as assigned
Position Qualifications
- 12 years front office experience preferred
- Customer service driven with a passion for providing exceptional service
- Excellent communications, interpersonal, time management and organizational skills
- Ability to function calmly in a stressful and highpace environment
- Shows initiative and take ownership of challenges
- Adept at managing tasks and problem solving
- Working cooperatively in a team environment as well as independently
- Must be capable of lifting up to 30 pounds and performing light physical activity
- Must be able to stand and be active for a minimum of 8 hours per day
- Clear, concise and effective verbal and written communication skills
- Room Key (PMS System) an asset but not required
- Previous customer service experience mandatory
- Previous experience in a hotel preferred
Job Type:
Part-time
Salary:
$21.22 per hour
Expected hours:
per week
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Experience:
- Hotel: 2 years (preferred)
Work Location:
In person
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