Full Time Administrative Manager - Toronto, Canada - The Salvation Army

The Salvation Army

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Administrative Manager will provide leadership and direction to achieve growth and transformation at the Meighen Retirement Residence (MRR), part of the Meighen Health Centre (MHC).

You will identify opportunities to drive and build engagement plans aligned with the business strategy to deliver on increased occupancy, increase resident satisfaction, increase our identity in the community and enhance our community engagement.

KEY RESPONSIBILITIES:

Coordinate admissions and operations at the MRR, managing concerns and complaints, residents and families' engagement, liaising with community partners, volunteers
Address resident/client/family members' requests, concerns and suggestions
Identify process bottlenecks and create improvements to process and delivery
Manage and monitor costs and expenses and identify ways to be more costeffective
Assist in the budget preparation process with the Executive Director
Oversee facilities services, maintenance, dietary services, and recreation in collaboration with the managers of these departments
Provide feedback to other department heads and work in partnership with other departments in the MHC
Provide ongoing coaching, mentoring, and guidance to staff
Ensure the smooth and adequate flow of information within departments as well as the residents and their families/friends
Create marketing materials in collaboration with the TSA Marketing and Communications team
Provide individual and group tours of the facility to interested parties and follow up with all applicants
Support assessments of all new residents and ensure their transition to MHC is an easy and uneventful experience
Organize and supervise the home's activities, including but not limited to registration, departures, upcoming tours or community presentations, customer service, maintenance issues, fire testing, etc.
Keep abreast with organizational changes and business developments
Assist ED in planning and implementing overall business strategy
Ensure compliance with internal policies and procedures, applicable legislation and regulations
Assist in all the recruitment and onboarding activities such as hiring, training, evaluating, etc.
Schedule events such as open houses, anniversaries, and workshops and represent MRR at events
Build relationships and collaborate with clients and the community
With support and guidance from the Executive Director, manage the engagement strategy
Track and manage all engagement metrics, providing regular reporting on the engagement performance
Perform any other duties given by the ED

WORKING CONDITIONS:

This is full time role based on 40 hours per week
May work with cognitively impaired residents
Interacts with families, staff, and volunteers

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Minimum completion of a formal postsecondary/college program of two academic years in Business, Management, Communications, Social Services or a similar field
Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

Minimum of five (5) years of prior related experience in management
Previous experience working with seniors or other vulnerable groups
Previous experience in working for a notforprofit organization is an asset
Experience with financial and facilities management principles
Experience in performance and operations management
Some knowledge of business regulations and quality standards
Knowledge of relational databases and software
Experience with project management
Experience with building relationships with people at all levels
Expert knowledge of the life cycle of engagement marketing

SKILLS AND CAPABILITIES:

Excellent attention to detail, problemsolving and strong analytical skills.
Strong interpersonal and communication skills
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Excellent understanding of management processes
Proficient in MS Office
Critical thinking and problemsolving skills
Excellent timemanagement skills
Sense of ownership and pride in your performance and its impact on the organization's success
Exceptional verbal and written communication skills
Ability to work independently and in a fastpaced environment with changing priorities
Ability to successfully undergo applicable screening and background checks that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications related to position responsibilities

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an