Field Service Technician - Mississauga, Canada - McKesson Canada

McKesson Canada

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A FST (Field Service Technician) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software).

Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties.

These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

Specific Responsibilities

Diligently execute repairs and adjustments on variable automation's equipment at customer sites.
Performs preventive maintenance on equipment at customer sites.
Ensure that an adequate phone support is provided to customers both during and outside of regular business hours (rotation with other employees).
Carry out quality assurance testing on variable automation's equipment.
Take part in the packaging and unpacking of equipment for shipping and receiving.
Collaborate in the management of various departmental activities (complete work orders, parts returns, inventory, purchasing, activity reports, etc.).
Install various types of automation equipment, (
occasionally out of your area of coverage).**:
Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
Participate in the setup of commercial showcase events.
Ensure work area is kept clean, organized and safe at all times.
Collaborate with personnel from other departments to ensure optimization of customer service offering.

General Responsibilities

Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
Relevant front line, field based technical customer service work experience a clear asset
Good written and verbal communication skills
Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner
Demonstrate a Customer First, teamoriented, positive attitude
Must be autonomous; demonstrate initiative and the ability to work with mínimal supervision.
Ability to work independently in the field
Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
Must have and keep a valid driving license

Position Requirements

Position requires frequent travel within a region and occasionally anywhere within Canada.
Availability after hours and weekends for on call support and installations as required (frequent)
Depending on location, home based job opportunity
Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.

Benefits and company statements

McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded.

We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare.

We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can't do it without you.

Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe.

Talented, compassionate people are the future of our company—and of healthcare.

At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare.

Working here is your opportunity to shape an industry that's vital to us all.

McKesson is an equal opportunity and affirmative action employer.

Agency Statement
No agencies please.

Recruiting Disclaimer

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links.

While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

Career Level - IC - Professional - P2

Worker Type
Regular

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Re