Customer Success Manager - London - ZTR

    ZTR
    ZTR London

    1 week ago

    Description

    Customer Success Manager


    Join to apply for the Customer Success Manager role at ZTR and lead the adoption of sustainable rail solutions that drive customer value and business outcomes.

    What You'll be Doing


    As a Customer Success Manager, you will partner with customers to achieve their business goals through proactive product adoption, strategic planning, and best‑practice creation. You will be the advocate of customers' voices, the primary point of contact for product services, and a champion for their success.

    Key Responsibilities

    • Build strong relationships with existing stakeholders and new customers.
    • Advocate for customers, share their feedback and help shape product strategy.
    • Be the subject‑matter expert of ZTR products and services.
    • Use metrics to build success plans, optimize practices, and present insights.
    • Own end‑to‑end onboarding and post‑sales cross‑sales upsell interactions.
    • Collaborate with cross‑functional teams to solidify partnerships.

    Who you are

    • Previous experience in Customer Success, Strategic Account Management or related role within the technology field.
    • Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related field.
    • Proven experience leading complex projects with diverse cross‑functional teams and stakeholders.
    • Familiarity with project management concepts.
    • Affinity for working with customers and building relationships.
    • Profound understanding of current and upcoming technologies and trends.
    • Goal‑oriented, customer‑ and team‑focused.
    • Excellent verbal and written communication skills.
    • Observant of customer needs and provides solutions with their values in mind.

    We encourage and support employees to find long‑term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

    ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.


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