Personal Banking Associate Trainee (18.75h)- Val D'Or - Val-d'Or
4 days ago
Job summary
We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products solutions to existing or prospective TD customers.Responsibilities
• Engage customers in day-to-day advice needs service transactions digital education customer problem resolution related to banking solutions • Understand customer needs guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters • Build customer confidence on emerging digital banking trends by educating them on mobile ATM online banking • Support the frontline staff with scheduled cash non-cash transactions resolve critical issues report non-standard matters to management- Recommend improvements work practices branch operations processes enhance customer experience achieve operational excellence
- Participate timely accurate completion business processes procedures
- Evaluate documentation consistent relevant regulations TD Code Conduct Ethics ensure prepared documentation accurate reflects business intentions consistent regulations ethics
Job description
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