Senior Technical Consultant – IT Workflows - Toronto, Ontario
2 days ago

Job summary
As a Senior Technical Consultant – IT Workflows, you will serve as the functional and technical expert on federal customer engagements. You will guide customers in designing, configuring, and optimizing ServiceNow SPM solutions—focusing on configuration over customization—to accelerate business outcomes and drive IT transformation.Responsibilities
- Act as the technical expert for IT Service Delivery, configuring ServiceNow SPM using best practices.
- Support process definition, re-engineering, and gap analysis during workshops with sponsors and stakeholders.
Job description
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