Workplace Services Representative - Toronto, Canada - Home Trust Company

Home Trust Company

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Profile

Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 850 people in our Toronto headquarters and branches across the country.

Building on the demonstrated strength of our core residential and commercial mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products.

Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

Position Responsibilities

Administration (70%)

Workplace Services Representative will preform the following functions and may be asked to assist with other assignments:
Recieve and preprare for scanning all incoming mail and couriers daily
Prepare all outgoing mail and couriers on a daily basis
Ensure service and quality thresholds are met
Track return mail items
Submit Service Now tickets

Service Excellence (15%)

Maintain a best-in class relationship with staff and external guests and vendors
Greet and sign-in guests and clients
Adhere to complaint handling guidelines

Compliance & Risk Management (15%)

Act in accordance with the Home values, Code of Conduct and all internal policies and standards; engage in the highest standard of business conduct and ethics
Understand the regulatory and compliance requirements applicable to one's scope of responsibility
Formal Education
Post secondary degree or diploma required (University degree preferred) in related area
Related Experience

Minimum 1-year related experience

Skills:
Ability to Multitask

Communication (verbal and written) - excellent
Customer service focused
MS Office Suite - proficient
Proven ability to work both independently and collaboratively within a team environment
Time management, highly organized
Position Complexities
Some work beyond standard hours
Physical ability to lift/move up to 30lbs
Acknowledgement

All employees of Home Trust Company must comply with all applicable Home Trust Company, and specific Line of Business policies, standards, guidelines and controls.

Additionally, all employees are obligated to become familiar with Home's risk management framework and understand the operational risk management requirements within their specific business.

Employees are also expected to understand and comply with the Company's Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels (i.e. Ombudsman, Compliance Hotline, Whistleblower Policy, etc).