Front Desk Agent - Bracebridge, Canada - Inn at the Falls

Description

• Greet and direct visitors
• Checkin and checkout guests
• Communicate with guests prior, during and after their arrival
• Handle guest requests during their stay
• Arrange personalized services for customers (such as flowers in the room, bottle of wine, booking tables at our restaurant Basilico)
• Liaise with our housekeeping staff to ensure all rooms are clean to accommodate guests' needs
• Work through client challenges in a timely and professional manner

• Manage online and phone reservations
• Provide information about our hotel, available rooms, rates and amenities, restaurant onsite.
• Show rooms to potential clients
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Book reservations for walkin guests

• Excellent Customer service attitude, go the extra mile to service your guests
• Excellent communication and organizational skills
• Problem solving skills
• Quick learner, you will learn computer/software systems such as reservation systems, Google services (gmail, calendar, chat)
• Understanding of how travel planning websites operate, like Booking, Expedia and TripAdvisor, Airbnb
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Inn at the Falls is a boutique inn overlooking Muskoka River, conveniently located in downtown Bracebridge, it comprises an 1870s estate with 20.

Guests visit us for the history within the main building, the nature surrounding us and personalized services we provide to them.

We have a restaurant with capacity of 270, one of the largest patios in the area and beautiful views of the river.

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

• Bracebridge, ON P1L 2A6: reliably commute or plan to relocate before starting work (preferred)

• Customer service: 3 years (preferred)