Receptionist / Customer Care Associate - Langley, BC, Canada - ACTIVATE GROUP LIMITED

Description

Receptionist/Customer Service Advisor

Reports to:
Office Manager

We are looking for an enthusiastic Customer Service Advisor to join our front of house team at our state of the art Bodyshop in Kings Langley.

You will be responsible for looking after the Reception area, offering excellent customer service and arranging collection and book in dates of customer vehicles.

You will be the first point of contact for customers and colleagues visiting the Bodyshop and so excellent customer service skills are essential for this role.

This is a busy and varied role with responsibilities including greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

33 days holiday (including bank holidays)
~ Annual summer and Christmas parties

Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
Deliver exceptional customer service.
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
Supporting with handling complaints in line with Company policy.
Adhere to all company policies, procedures, and service level agreements.
Excellent customer service and communication skills, including by telephone, email and in face-to-face situations.
Insurance, claims and industry experience beneficial.
Computer literate,

At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.

From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.