Représentant Du Service Clientèle - Montréal, Canada - Nuvei

Nuvei

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description en français ci-dessous_

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI

Nuvei (NASDAQ:
NVEI) (

TSX:
NVEI) the Canadian fintech company accelerating the business of clients around the world.

Nuvei's modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services.

Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission

The Customer Service Representative is comfortable talking to merchants, providing guidance, feedback, and support, while working closely with partners and internal team members.

Key responsibilities include, but are not limited to:

Analyzes requests and inquiries and escalates when necessary.
Provides relevant system support and access to clients.
Researches, troubleshoots, and resolves merchant problems.
Reconciles transactions and settlements for merchants and partners.
Performs a wide variety of administrative and clerical duties.
Provides continuous feedback on how to improve processes and customer satisfaction.
Accurately document and update merchant records.
Ensure data integrity with all changes across all systems.
Assist other areas as necessary and as business needs and capacity allows.
Provides enduser support for merchants and partners in the gaming industry.
Educates merchants, partners, and users on ACHrelated processes.

Qualifications include but are not limited to:

Exceptional Customer Service skills
Excellent communication skills (verbal & written)
Strong reconciliation skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Problemsolving attitude
Excellent attention to detail, strong investigative and analytical skills
Excellent time management skills and ability to work under a deadline
Reliable and professional with a positive, helpful attitude
Efficiently multitask and prioritize
Ability to resolve complex problems with mínimal guidance
Proficient in Excel, Word, Power Point, Outlook and Adobe

Benefits
Nuvei offers a wide variety of benefits which include:

Medical, Dental, Vision, LTD, Paid Vacation Time, Paid Sick Time.
A Long-Term Incentive Plan that creates an opportunity for all employees to financially benefit from Nuvei's growth.
Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
Hybrid working environment.
Fresh fruit in the office, virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.

Working Language

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
French (written and spoken) is required for any position located within Quebec.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.

The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
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Description en français_

Le monde du traitement des paiements évolue rapidement, et les entreprises recherchent des partenaires loyaux et stratégiques, pour les aider à se développer.

NOUS SOMMES NUVEI

Nuvei (NASDAQ :
NVEI) (

TSX :
NVEI), la société canadienne de fintech qui accélère les activités de ses clients dans le monde entier.

La technologie modulaire, flexible et évolutive de Nuvei permet aux entreprises de premier plan d'accepter les paiements de nouvelle génération, d'offrir toutes les options de paiement et de bénéficier de services d'émission de cartes, de services bancaires et de gestion des risques et des fraudes.

En connectant les entreprises à leurs clients sur plus de 200 marchés, avec une acquisition locale dans 47 marchés, 150 devises et 586 méthodes de paiement alternatives, Nuvei fournit la technologie et les informations nécessaires aux clients et aux partenaires pour réussir localement et à travers le monde avec une seule intégration.

Chez Nuvei, nous vivons nos valeurs fondamentales et nous nous épanouissons en résolvant des problè