Electronics Repair Technician - Kanata, Canada - illFixit Wireless

illFixit Wireless

Verified Company

Kanata, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The individual must be willing to learn a wide aptitude of repairs on different electronic devices. The service technician's role is to asses, diagnose, and repair cellular and wireless devices.

It includes testing, diagnosing, repairing, maintaining, upgrading and installing, all types of hardware and equipment while ensuring optimal workstation performance.

The technician will be troubleshooting problem areas in a timely, accurate manner to determine and execute the appropriate solution.

Responsibilities

1. Customer service and relations

Greet customers as they enter the store.
Answer phone calls
Communication and comprehension of the customers concerns and the issues they are experiencing.
Providing possible solutions to a problem immediately
Inventory management
Keeping proper records of transactions and data entry with a POS software
Perform other related duties as required during working hours.
Keep the work areas and the shop clean and organized
Provide status updates to customers for special order items.

2. Strictly to follow the instructions and procedures in the repair process.

Test, Diagnose and repair of damaged devices
Troubleshooting hardware and software issues
Be familiar with cellphone and tablet hardware/ software issues
Testing electronic equipment with the use of hardware/software tools
Disassembling cellular devices and tablets
Installation and replacement of components
Micro soldering
Performing multiple repairs on different devices at once
Accurately document instances of hardware failure, repair, installation, and removal.

Knowledge