Investigator or Senior Investigator - Canada - Mercury

Description

SF, NY, Portland, or remote in US/Canada
Full-time
Mercury is building a complete finance stack for startups.

Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world.

We are seeking a detail-oriented Senior Risk Investigator, KYC to join our team.

In this role, you will be responsible for overseeing Business Process Outsourcing (BPO) activities, ensuring adherence to established procedures and standards.

You will work to enhance existing queues to be BPO ready and develop new KYC/EDD controls to support new product launches, such as personal banking* services.

Additionally, you will collaborate with cross-functional teams to improve Mercury's KYC program by implementing automation, customer risk ratings, and 3rd party verification software while minimizing customer friction.

You will report directly to the KYC Manager and will be supported by a highly functional Risk team.
*Mercury is a financial technology company, not a bank . Banking services provided by Choice Financial Group and Evolve Bank & Trust; Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury's ongoing due diligence program and drive efficiency using data and technology
Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
Draft and refine desktop procedures for various KYC/EDD controls
Assist in the creation of metric dashboards to monitor control performance and remediation status
Minimize Mercury's sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
Have years of experience related to KYC, Risk Investigations, AML, or Sanctions
Have 2+ years of experience building programs or processes
Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
Be accountable for accuracy of information gathered while maintaining quality control standards
Be curious about the US banking system, startups, and ecommerce companies

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

Canadian employees (any location): CAD $84,700 - $105,900