Customer Insights Analyst - Toronto, Canada - Autodesk

Autodesk
Autodesk
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Job Requisition ID #

  • 23WD6898 Position Overview
  • Autodesk is seeking a Voice of the Customer Insights Analyst in our quest to uncover actionable insights that enable us to deliver a bestinclass customer experience.


Working within the Customer Insights and Success Experience Team, you will be responsible for analyzing multiple sources of customer feedback and extracting actionable insights that will help drive operational improvements and inform strategic business decisions.


Responsibilities:


  • Collaborating with crossfunctional teams to define objectives and scope of analysis and refine insights and recommendations.
  • Analyzing and synthesizing multiple sources of feedback, quantitative and qualitative, to identify trends, anomalies, and opportunities for improvement.
  • Formulating actionable, data driven insights and recommendations that drive customer experience improvements and inform strategic business decisions.
  • Organizing insights in a clear and compelling manner through presentations, written summaries, and data visualizations.
  • Communicating and presenting insights and recommendations to stakeholders at all levels of the organization.
  • Staying up to date on industry trends and best practices in customer experience management.
  • Minimum Qualifications
  • Bachelor's degree
  • Proven experience transforming Voice of Customer data into actionable insights.
  • Strong analytical skills, with the ability to interpret data from multiple sources.
  • Experience with data analysis tools, preferably Qualtrics.
  • Proficient in statistical analysis and regression data modeling
  • Excellent communication and collaboration skills.
  • Strong problemsolving skills and ability to work independently and as part of a team.
  • Detailed oriented and selfmotivated.
  • You have a customer mindset you can easily put yourself in the customer's shoes and represent their point of view back to other team members.
  • You understand the value of collaboration you're able to work with a variety of different stakeholders to create alignment and execute around common goals. To that end you also have exceptional communication skills, are an attentive listener who is open to new ideas and respectful of differing opinions/perspectives.
  • You crave creative challenges you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the "why".
  • You get stuff done you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm and attention to detail.
  • You bring data to the debate you love data wrangling and delving into new datasets and understand databacked set of insights will lead to better recommendations and decision making.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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