Help Desk Support Analyst - Newfoundland & Labrador, Canada - Lenovo

Lenovo Newfoundland & Labrador, Canada

1 week ago

Full time

Description

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that's brighter and more inclusive.

And we're known for the world's most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.

Lenovo Solutions and Services Group (SSG) brings together all of Lenovo's IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization.

By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we are empowering our customers to transform their vision into value.

As a Premier Technical Support Specialist, you will assist customers in resolving technical issues beyond the standard level one support most provide.

You will be responsible for providing exceptional technical support to Lenovo's enterprise customers.

You will provide support via email and phone by accurately diagnosing reported problems within our client's product enviorment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed.

This position will be a full-time supplemental for the first 3-6 months . During this time, the management team will evaluate your performance.

Once you have completed the term, you will be evaluated by the management team and a decision will be made on if you will move forward into a full-time regular position.

Technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
Minimum of 1-3 years of experience in technical support or customer-facing technical role

Degree in Computer Science, Information Technology, or related field; If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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