Service Advisor - Ancaster, Canada - Village Auto Service

Description

Are you ready to kick your automotive career into high gear? Join our dynamic team as a Service Advisor and be part of our fast-growing automotive repair shop

We're on the hunt for a dependable and experienced individual who's dedicated to delivering exceptional customer service and eager to expand their knowledge in the industry.

As a Service Advisor, you'll be the face of our shop, ensuring each customer receives top-notch service from start to finish.

From warmly greeting and checking in customers to providing accurate estimates and managing invoices, your energy and attention to detail will be crucial to our success.

Here's what you'll be doing:

• Welcome and checkin customers with a smile, making them feel right at home
• Handle phone calls and messages with professionalism and efficiency
• Expertly schedule appointments and maintain meticulous records
• Order and track incoming and return part inventory, ensuring we have what we need when we need it
• Communicate recommended repairs to customers in clear, understandable terms, and explain why they're necessary
• Provide accurate work order estimates, giving customers confidence in our services
• Process payments and manage invoices seamlessly
• Coordinate with couriers to order shop products and supplies, keeping our operation running smoothly
• Keep our front desk area clean, organized, and inviting
• Assist with various administrative duties to support the team as needed

To excel in this role, you'll need:

• Exceptional communication skills, both verbal and written, to connect with customers and colleagues
• Strong organizational skills and an eagle eye for detail
• Proficiency in Microsoft Office Suite is a must, and experience with shop management software like ProDemand, AutoLeap, PartsTech, Worldpac, etc., is a definite plus
• The ability to thrive in a fastpaced environment while maintaining a positive attitude
• Previous experience as a Service Advisor, Service Writer, Service Manager, or Automotive Technician is preferred but not required we're looking for driven individuals ready to learn and grow

If you're a motivated individual with a passion for providing top-notch customer service and a love for all things automotive, we want you on our team


Salary:
$23.00-$30.00 per hour

Expected hours: 44 per week


Benefits:

• Dental care
• Extended health care
• Life insurance
• Onsite parking
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ancaster, ON L9G 2B7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Service: 1 year (preferred)

Work Location:
In person