Customer Service Specialist - Langley, Canada - EV Logistics

EV Logistics

Verified Company

Langley, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Yearly Salary Rate:
$48,880 (prorated for part time hourly rate)

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
Assist Business Development Manager with account growth strategy
Create / Ensure customer contract requirements are clear, correct and executable

Process

Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOPs, etc.)
Champion Continuous Improvement Process initiatives across customer sites
Ensure the transfer of best practices across customer sites
Execution of onsite Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

High School Diploma, required
Bachelor's Degree, preferred
12 years in an administrative or similar role, required
2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

Brand:
EV Logistics

Address:
nd St Langley, BC - V4W1S3

Property Description:
Langley BC

Property Number: 8463