Logistics Specialist - Mississauga, Canada - AmerisourceBergen

AmerisourceBergen

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

What you will be doing:

We are World Courier, an AmerisourceBergen Company; World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence._

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PRIMARY DUTIES AND RESPONSIBILITIES:
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Act as the main points of contact for the target customer segments.
Complex problem resolution, shipment and nonshipment related.
Addressing customer complaint and driving efforts for systemic improvements.
Stay abreast of changes in the environment of targeted customers.
Be an internal expert on the customer segment helping to guide colleagues and sales towards better outcomes.
Develop a trusting relationship with target customer segment.
Support customers onsite.
Accompany and assist BDM's during their meetings with current and prospective clients
Able to provide assistance to the station Operations Manager on complex assignments which could include but is not limited to authoring CAPA's, monthly checks, problem resolution responses to incident and customer comments.
Provide leadership support in the absence of the Customer Service/Operations Lead
Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc)
Assisting in the training of new employees.
Act as a buddy and a mentor to new and developing colleagues
Everyone is responsible for following up on live jobs, even if not your order.

Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday

What your background should look like:

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EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
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Minimum of 2 years' experience in customer care coupled with a High School diploma
Potential for travel to a multitude of destinations worldwide.
Creative problem solving
Flexibility to work multiple shifts
The ability to work with mínimal supervision

_ MINIMUM SKILLS,

KNOWLEDGE AND ABILITY REQUIREMENTS:
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Strong knowledge of geography.
Ability to multitask.
Team player.
Excellent written and oral communication skills.
Professionalism.
Sense of urgency.
Positive attitude.
Major

Responsibilities:

What AmerisourceBergen offers:

We offer competitive total rewards compensation.

Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule:

Part time

Affiliated Companies**:

Affiliated Companies:
World Courier of Canada Ltd

Equal Employment Opportunity:

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy:

Accessibility Policy*:

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment._

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EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
_*

Minimum of 2 years' experience in customer care coupled with a High School diploma
Potential for travel to a multitude of destinations worldwide.
Creative problem solving
Flexibility to work multiple shifts
The ability to work with mínimal supervision

_ MINIMUM SKILLS,

KNOWLEDGE AND ABILITY REQUIREMENTS:
_