Client Care Representative - Surrey, Canada - Amplifon Group

Amplifon Group

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

The greatest technology in the world will never replace a human connection.

Amplifon Canada is looking for a Client Care Representative who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care.

This is the perfect opportunity to amplify your career if you want to be part of a strategic initiative that will drive growth and transform the way customers interact with us.

**What we Offer: - Flexible work environment & schedule

Signing Bonus
Full comprehensive health, prescription, vision & dental (working 20+ hours per week)
Company RRSP Match
Growth & Development Opportunity
Fun and engaging environment

Success Criteria:

Through outbound calls, you'll inspire callers to book appointments or to learn more about our programs.

The ability to empathize, develop rapport, and offer compelling solutions will enrich the lives of our customers with the gift of sound.

You'll fit right in if you have a passion for helping people and are motivated to exceed expectations of diverse callers.

We seek a multi-tasking master who can acknowledge, align, and assure customers have a solution, and gather data that adds business value.

The best part about this job? The hearing care industry is booming, and this unique role can be your first step into a world of opportunity.

With high visibility, you'll have a chance to leave a lasting impact on processes, teams, and your future.

Qualifications:

This role needs a team member who is profoundly positive with hands-on experience supporting customers.

Knowing the ins and outs of problem resolution will give you a solid base to do your life's best work with our team and our clients.

High school diploma
1+ years of experience in sales or call center
Excellent verbal and telephone communication skills
Experience with Microsoft Excel and Word
Strong interpersonal skills
Advanced problem solving and organizational skills
Ability to type while being on the phone
Second language is a great advantage (Farsi, Cantonese, Punjabi etc.)
Healthcare industry experience is an advantage

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.